Commercial Manager PMI

Nuffield Health Brentwood; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts and pension options

Job summary

Nuffield Health, a leading health and wellbeing charity, seeks a Commercial Manager PMI to own a designated PMI account and drive retention, revenue growth, and customer satisfaction across hospital and physiotherapy services.

You will work with Partnership Development Directors to identify opportunities, manage insurer relationships, and deliver excellent service with a focus on strategic account management and cross-team collaboration.

Qualifications

• Experience in account management or commercial relationship management.
• Proven ability to build and maintain customer relationships while driving revenue growth.
• Strong stakeholder management, communication, and negotiation skills.
• Commercially aware with ability to interpret performance data and act on insights.
• Highly organised and collaborative with multi-priority management.

Responsibilities

• Own and manage a designated PMI account, focusing on relationship management, retention, revenue growth, and satisfaction.
• Support management of a major insurer relationship and contribute to wider commercial objectives.
• Identify and develop opportunities to grow revenue across hospital and physiotherapy services.
• Build strong relationships with key stakeholders and respond to customer needs.
• Manage service performance, customer feedback, and escalations with internal teams.
• Provide customer and market insights to support product development and tender activity.
• Collaborate with Commercial, Operations, Marketing, Finance, Digital and Clinical teams for seamless outcomes.

Job description

Commercial Manager PMI

Location: Hybrid, with regular travel to customer and Nuffield Health sites asrequired

Permanent|Full-Time | Commercial

Competitive salary depending on experience

37.5 hours per week

At Nuffield Health, our purpose is to build a healthier nation. As a Commercial Manager PMI, you will play a key role in growing and strengthening our relationships with Private Medical Insurance (PMI) partners. You will take ownership of a designated insurer account,drivingretention, revenue growth, and customer satisfaction, while also supporting the management of one of our larger strategic insurer relationships.

Working closely with Partnership Development Directors, you willbe responsible fordeveloping strong customer relationships,identifyingcommercial opportunities, and ensuring the delivery of excellent service across Nuffield Health's Hospital and Physiotherapy services. This role offers an excellent opportunity for an ambitious commercial professional looking to develop the experience and strategic account management skillsrequiredfor progression to Partnership Development Director level.

As ourCommercial ManagerPMI,you will:

• Own and manage a designated PMI account, taking responsibility for relationship management, retention, revenue growth, and overall customer satisfaction.

• Support the management of a major insurer relationship, delivering day-to-day account activity and contributing to the achievement of wider commercialobjectives.

• Identifyand develop opportunities to grow revenue across Nuffield Health's Hospital and Physiotherapy service lines, supporting delivery of portfolio targets.

• Build strong relationships with key stakeholders, acting as a trusted partner and ensuring customer needs are understood and responded to effectively.

• Manage service performance, customer feedback, and escalations, working with internal teams to ensure high-quality service delivery and contractual commitments are met.

• Contribute customer and market insight to support product development, commercial initiatives, tender activity, and strategic planning.

• Collaborate closely with colleagues across Commercial, Operations, Marketing, Finance, Digital, and Clinical teams to ensure a seamless customer experience and successful account outcomes.

To succeed as ourCommercial ManagerPMI,we’relooking for:

• Experience in account management, commercial relationship management, or business development, ideally within healthcare, insurance, or a similarly complex service environment.

• Proven ability to build andmaintainsuccessful customer relationships while delivering revenue growth and commercialobjectives.

• Strong stakeholder management, communication, negotiation, and influencing skills, with confidence engaging at multiple levels of an organisation.

• Commercially aware, with the ability to interpret performance data,identifyopportunities, and translate insight into meaningful action.

• Highly organised and collaborative, with the ability to manage multiple priorities while contributing positively to team performance and customer success.

Helping you feel good.

We want you to love coming to work, feeling healthy,happyand valued.That’swhywe’vedeveloped a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle,healthand fitness wellbeing rewards, such as free gym membership, health assessments, retaildiscountsand pension options.

• free gym membership
• health assessments
• retaildiscountsand pension options

At Nuffield Health, we take care ofwhat’simportant to you.