Commercial Manager - Insurance

JOHN LEWIS; Greater London; Hybrid; GBP 56,000 - 85,000; Full time

Job summary

John Lewis is seeking a Commercial Manager in London (Pimlico) to lead a cross-functional team and drive customer and commercial outcomes. The role focuses on turning data insights into strategic actions across product, pricing and operations, with a strong emphasis on delivering profitable growth.

The role requires robust data reporting, P&L management, and stakeholder engagement within a hybrid working pattern, averaging 35 hours per week.

Qualifications

• Experience managing P&L, including forecasting and revenue drivers.
• Proven ability to translate data insights into commercial actions.
• Experience with regulatory/compliance considerations.
• Ability to operate in a large, matrixed organization.
• Strong communication across product, marketing and operations.

Responsibilities

• Lead cross-functional team to deliver customer and commercial outcomes.
• Develop data strategies, monitor performance, identify trends.
• Ensure positive customer outcomes and regulatory alignment.
• Foster a culture of feedback and continuous improvement.

Skills

Stakeholder management

P&L management

Risk management

Data analysis

Communication skills

Matrixed environment

Job description

About the role

As a Commercial Manager you will lead a cross functional team in the delivery of Customer and Commercial outcomes using your strong background in reporting and data analytics to develop data strategies, monitor performance, identify trends, and communicate insights to product, marketing, and operations and give commercial direction. The primary objective is to deliver excellent customer experiences and ensure sustainable, profitable growth. This will ultimately achieve ambitious commercial and customer outcomes.

At a Glance

• Salary range - The salary range for this role is £55,500 to £84,600 per annum, depending on skills and experience
• Contract type - This is a permanent contract
• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The current expectation is for the team to meet in the office 1 day a week, subject to change, and on a more ad-hoc basis to attend key meetings.
• Hours of Work - 35 hours per week
• Location - Pimlico, London

Key responsibilities

• Commercial & P&L Leadership: Directly accountable for Profit & Loss (P&L) delivery and translating data insights into actionable strategies that shape product, pricing, and overall commercial direction.
• Data Strategy & Insight: Developing robust data strategies, monitoring performance, and identifying key trends.
• Customer & Regulatory Focus: Ensuring positive customer outcomes, maintaining alignment with Consumer Duty regulations.
• Culture & Feedback: Fostering a positive, outcome-focused culture of feedback and continuous improvement.

Essential skills/experience you'll need

• Stakeholder Management: Proven ability to manage, influence, and collaborate effectively with diverse internal/external stakeholders, driving consensus.
• P&L Management: Significant experience managing P&L, including forecasting, financial planning, cost efficiency identification, and revenue driving. Deep financial metric understanding is essential.
• Risk Management: Proactively identify, assess, mitigate, and monitor business risks. Develop and implement robust risk strategies, ensuring compliance.
• Data Reporting & Analysis: Expert in complex data analysis, generating actionable insights, informing strategy, and tracking KPIs. Proficient with tools and clear presentation to non-technical audiences.
• Communication Excellence: Exceptional ability to articulate complex ideas clearly, persuasively, and professionally across all mediums.
• Complex Matrixed Environment Experience: Demonstrated ability to operate and deliver results within a large, complex, ambiguous matrixed structure, navigating multiple reporting lines and influencing outcomes without direct authority.

Desirable skills/experience you may have

• Experience working within regulatory requirements.
• Proficiency in contract management.
• Background in financial services would be advantageous.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.