Commercial Manager - Insurance

John Lewis plc; Greater London; Hybrid; GBP 56,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Employee ownership

Job summary

John Lewis plc, London-based, is seeking a Commercial Manager to lead a cross-functional team and drive customer and commercial outcomes through data-driven strategies. You will monitor performance, identify trends, and communicate insights to product, marketing, and operations, guiding profitable growth.

The role emphasises night premiums for off-hours and a hybrid working model with 1 day in the office weekly. 35-hour week, permanent contract, salary up to £84,600.

Qualifications

• Proven ability to manage, influence, and collaborate with diverse stakeholders
• Significant experience managing P&L, forecasting, and cost optimization
• Ability to identify, assess, mitigate, and monitor business risks
• Expert in complex data analysis and KPI tracking, with clear non-technical presentation
• Excellent communication skills across all mediums in a large matrixed org

Responsibilities

• Directly accountable for Profit & Loss (P&L) delivery and translating data insights into actionable strategies
• Developing robust data strategies, monitoring performance, and identifying key trends
• Ensuring positive customer outcomes and alignment with Consumer Duty regulations
• Fostering a positive culture of feedback and continuous improvement

Skills

Stakeholder Management

P&L Management

Risk Management

Data Reporting & Analysis

Communication Excellence

Complex Matrixed Environment

Job description

ABOUT THE ROLE

As a Commercial Manager you will lead a cross functional team in the delivery of Customer and Commercial outcomes using your strong background in reporting and data analytics to develop data strategies, monitor performance, identify trends, and communicate insights to product, marketing, and operations and give commercial direction. The primary objective is to deliver excellent customer experiences and ensure sustainable, profitable growth. This will ultimately achieve ambitious commercial and customer outcomes.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a Glance Salary range – The salary range for this role is £55,500 to £84,600 per annum, depending on skills and experience

Contract type – This is a permanent contract

Working pattern/flexible working – The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The current expectation is for the team to meet in the office 1 day a week, subject to change, and on a more ad-hoc basis to attend key meetings.

Hours of Work – 35 hours per week

Location – Pimlico, London

Key responsibilities

• Commercial & P&L Leadership: Directly accountable for Profit & Loss (P&L) delivery and translating data insights into actionable strategies that shape product, pricing, and overall commercial direction.
• Data Strategy & Insight: Developing robust data strategies, monitoring performance, and identifying key trends.
• Customer & Regulatory Focus: Ensuring positive customer outcomes, maintaining alignment with Consumer Duty regulations.
• Culture & Feedback: Fostering a positive, outcome-focused culture of feedback and continuous improvement.

Essential skills/experience you’ll need

• Stakeholder Management: Proven ability to manage, influence, and collaborate effectively with diverse internal/external stakeholders, driving consensus.
• P&L Management: Significant experience managing P&L, including forecasting, financial planning, cost efficiency identification, and revenue driving. Deep financial metric understanding is essential.
• Risk Management: Proactively identify, assess, mitigate, and monitor business risks. Develop and implement robust risk strategies, ensuring compliance.
• Data Reporting & Analysis: Expert in complex data analysis, generating actionable insights, informing strategy, and tracking KPIs. Proficient with tools and clear presentation to non-technical audiences.
• Communication Excellence: Exceptional ability to articulate complex ideas clearly, persuasively, and professionally across all mediums.
• Complex Matrixed Environment Experience: Demonstrated ability to operate and deliver results within a large, complex, ambiguous matrixed structure, navigating multiple reporting lines and influencing outcomes without direct authority.

Desirable skills/experience you may have

• Experience working within regulatory requirements.
• Proficiency in contract management.
• Background in financial services would be advantageous.

Closing Date: November 9, 2026

Pay: £55,500.00 - £84,600.00

Annual Contract Type: Permanent

Hours of Work: 35 hours

Job Level: Partnership Level 7

Where You'll Be Working: London Central Office, 1 Drummond Gate, London, , SW1V 2QQ

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. At the John Lewis Partnership we’re not just employees; we’re co-owners, and that’s why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK’s largest employee-owned business, but we also share in its rewards and successes. It’s this ownership model that makes the Partnership a very unique place to work.