Associate Product Manager

JOHN LEWIS; Greater London; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid working

Job summary

John Lewis Partnership is seeking an Associate Product Manager for the Retail Media Hub to support the development and delivery of the digital Order Management System that enables John Lewis and Waitrose to grow their retail media business and bookings.

You will own the day-to-day Product Backlog, translate business needs into user stories, and coordinate delivery with commercial, operational and technology teams to improve the booking experience and platform performance.

Qualifications

• Strong ability to translate business needs into clear user stories and acceptance criteria.
• Experience working with cross-functional teams including commercial, operations and technology.

Responsibilities

• Own and prioritise the Product Backlog and help shape the roadmap.
• Collaborate with commercial, operational and technology teams to deliver value.

Skills

Backlog management

Requirements gathering

Stakeholder engagement

Agile

Data-driven decisions

Job description

About the role

As Associate Product Manager for the John Lewis Partnership's Retail Media Hub, you will support the development and delivery of the digital Order Management System that enables John Lewis and Waitrose to grow their retail media business and help achieve revenue targets and long term growth ambitions.

Working with the Product and Retail Media Proposition Leads, you will translate business needs, user feedback and operational challenges into prioritised product improvements. You will develop a strong understanding of the platform, its users and the retail media booking process, becoming the subject matter expert for your product area.

You will own the day-to-day Product Backlog, define requirements and coordinate delivery to improve the booking experience, operational efficiency and platform performance.

You will collaborate with commercial, operational and technology teams to identify opportunities, solve problems and deliver value. Using data, insight and feedback, you will inform product decisions, communicate progress and contribute to the wider product roadmap while developing your product management expertise.

• Expected Salary - Salary up to £65,000, depending on experience
• Contract type - This is a permanent contract
• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 2-3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings.
• Hours of Work - 35 hours per week
• Location - Pimlico, London

Key responsibilities

• Product Ownership & Delivery: Own and prioritise the Product Backlog aligned to the Objectives and Key Results, translate needs into user stories and acceptance criteria, and help shape the roadmap.
• Commercial & Stakeholder Engagement: Build strong relationships across retail, operational, and tech teams, evaluate business requests, and align expectations.
• Insight & Continuous Improvement: Use data and user feedback to optimise the booking experience, reduce manual effort, and improve platform performance.

Essential skills/experience you'll need

• Strong problem-solving skills, with the ability to identify challenges and develop practical solutions.
• Excellent communication and collaboration skills across business and technology teams.
• Strong organisational skills, with the ability to manage competing priorities and adapt to change.
• Ability to translate user needs and business processes into clear product requirements.
• Analytical approach to decision-making, using data and feedback to identify opportunities.
• Confidence working with technical detail and learning new platforms and capabilities.
• Proactive mindset, with a focus on continuous improvement and better ways of working.
• Collaborative team player who takes ownership, follows through on commitments and builds trusted relationships.

Desirable skills/experience you may have

• Proven experience working in Agile environments, such as Scrum or Kanban.
• Experience with SaaS platforms, CRM systems or enterprise applications.
• Familiarity with Salesforce, Advendio or advertising and booking platforms.
• Experience supporting digital product delivery, from requirements through to release.
• Understanding of retail media, digital advertising or campaign booking processes.
• Experience using data and analytics to inform product decisions.
• Experience working with technology teams and managing cross-platform dependencies.

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.