Commercial Manager - Digital Services

JR United Kingdom; Bolton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Well Pharmacy is seeking an operational leader to drive their Weight Management services. This hybrid role merges clinical oversight and commercial strategy to enhance patient experiences and streamline clinic operations. The ideal candidate will possess strong communication skills and a keen analytical mind, alongside experience in healthcare marketing and operations.

Benefits

Paid Holidays

Staff Discount

Travel Loans

Qualifications

• Strong communicator with various teams.
• Ability to analyze data for gap recognition.
• Experience in planning and executing marketing strategies.

Responsibilities

• Oversee scheduling and training for clinic operations.
• Develop strategies for revenue and patient retention.
• Ensure compliance with regulatory standards.

Skills

Communication

Analytical thinking

Marketing strategy creation

Tools

CRM platforms

Data analysis tools

Job description

Social network you want to login/join with:

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Client:

Well Pharmacy

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Package Description

• Paid Holidays
• Staff Discount
• Travel Loans and more…..

Overview of the role

This role is critical to the success and growth of our private healthcare services, with a core focus on our Weight Management offering. The purpose is to lead and scale a high-performing clinic operation that delivers safe, compliant, and clinically effective care—while driving commercial success. The vision is to establish Well as a trusted provider of private healthcare, with Weight Management as a flagship service. This role blends clinical oversight, operational leadership, and commercial thinking to drive sustainable growth in a highly competitive and fast-evolving space.

This is a hybrid working role with 3 days in the office or on working across sites.

Main Responsibilities

Oversee pharmacist and clinic scheduling, ensuring cover for annual leave to maintain service continuity. Lead training for new pharmacists, technicians, and colleagues delivering the Weight Management service. Maximise service availability.

Develop and implement strategies to drive revenue, improve patient retention, and identify cross-sell and partnership opportunities to support patient acquisition and long-term engagement.

Conduct ongoing market research and competitor analysis. Monitor pricing models to ensure Well remains competitive in a fast-moving market.

Collaborate with marketing teams to engage existing patients, acquire new ones, and design win-back strategies using email, SMS, and other channels.

• Clinic Operations & Patient Experience

Support remote pharmacist teams, optimise appointment scheduling, and manage patient flow to maximise clinic capacity and improve the end-to-end patient journey, including proactive issue resolution for deliveries and faulty devices.

Lead the implementation and optimisation of CRM platforms and digital tools such as Monday.com to generate insights, improve processes, and enhance service delivery through data-driven decision-making.

• Compliance & Clinical Governance

Ensure full compliance with regulatory standards across all clinics, uphold patient safety, and conduct regular audits to maintain quality and ethical care delivery.

• Financial Oversight & Supply Chain

Track clinic and patient performance metrics, manage costs through efficient resource planning, and work closely with the Pharmacy team to maintain appropriate stock levels. Partner with Customer Services to ensure timely payment recovery.

Foster strong relationships with suppliers like Eli Lilly and Novo Nordisk to unlock growth opportunities. Explore service enhancements including Click & Collect and in-store delivery models

Key knowledge and skills required for the role:

• Great communicator and enjoy working with lots of different people and departments.

• Have an analytical mindset and be able to easily recognise gaps and opportunities through data analysis.

• Experience in creating marketing strategies and be able to plan and execute those while supporting a team.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.