Commercial Manager

IGD; Watford; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Market leading pension

Job summary

IGD is seeking a Commercial Manager to drive engagement with Foundation clients and secure revenue across 30+ accounts. You will upsell, renew, and identify opportunities to increase value while leading project-based commercial initiatives.

The role requires a highly organised, process-led individual who can balance multiple priorities and deliver measurable outcomes across cross-functional teams. This is a hybrid role based near London.

Qualifications

• Proven commercial acumen with revenue retention and growth experience.
• Strong client relationship skills and ability to influence stakeholders.
• Insight into how data and market developments affect client decisions.
• Highly organised and detail-oriented with ability to manage multiple accounts.
• Structured, proactive, and able to drive initiatives to delivery.

Responsibilities

• Manage and grow a portfolio of 30+ clients, driving engagement and identifying upsell opportunities.
• Own client retention and renewal, manage risks and secure contracted revenue.
• Use data and market knowledge to understand client needs and inform decisions.
• Lead commercial projects and process improvements to deliver measurable value.
• Collaborate across the business and with senior stakeholders to deliver results.

Skills

Commercial acumen

Client relationship

Insight-driven

Process improvement

Organised

Collaborative

Job description

At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us.

That’s where you come in.

We’re looking for a Commercial Manager who will be responsible for driving engagement with our Foundation clients and securing the successful retention of contracted revenue across a portfolio of 30+ accounts. In addition, the Commercial Manager will achieve revenue growth by upselling and cross-selling clients to new products and services, identifying opportunities to increase value and strengthen client relationships.

Alongside account management responsibilities, the Commercial Manager will lead and support project-based commercial initiatives, such as renewal automation, process optimisation and improvements to the client lifecycle. The role requires a highly organised, detail-oriented and process-led individual who can manage multiple priorities and drive initiatives through to successful delivery.

What you’ll do

• Manage and grow a portfolio of 30+ clients, driving engagement, building strong relationships and identifying opportunities to upsell and cross-sell products and services.
• Own client retention and renewal, proactively managing risks, demonstrating value and securing contracted revenue.
• Use data, insight and market knowledge to understand client needs, identify commercial opportunities and support informed decision-making.
• Lead commercial projects and process improvements, such as renewal automation, ensuring initiatives are delivered effectively and create measurable value.
• Collaborate across the business and with senior client stakeholders, bringing a structured, detail-oriented and commercially focused approach to delivering results.

What we’re looking for

• Proven commercial acumen – demonstrable experience of driving revenue retention and growth, ideally within a data, research, insight or SaaS environment.
• Strong client relationship skills – confident building trusted relationships, driving engagement and influencing stakeholders at a variety of levels.
• Insight and commercially curious – understands how data and insight inform client decision‑making and is curious about how market, economic and sector developments create opportunities and challenges.
• Highly organised and detail-oriented – able to manage 30+ accounts effectively, prioritise competing demands and maintain a high level of accuracy.
• Process and project focused – structured and proactive, with the ability to drive initiatives and process improvements through to successful delivery.
• Confident, driven and collaborative – articulate in a business environment, demonstrates a high work ethic and works effectively with colleagues and clients to achieve results.

The rewards

• We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.

The location

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London.

Our behaviours

We’re hungry for better

We solve it together

We make it happen

We say what needs to be said

More about our people

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

We are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact.

We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.