Commercial Manager

Eileen Richards Recruitment; Leicester; On-site; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Profit-related bonus

Car allowance

25 days’ annual leave + Bank Holidays

Job summary

ER Recruitment is exclusive in supporting a well-established SME in the East Midlands to recruit a Commercial Manager for Leicester. You will join the senior leadership team, shaping growth strategy across cleaning services and consumables while working with the CEO to secure and renew profitable contracts.

This role offers a clear path toward a Managing Director position within succession plans and includes a profit-related bonus, underscoring the company’s commitment to performance and

Qualifications

• Proven senior leadership experience in an SME or growing service-led business.
• Track record of driving growth and implementing strategies that deliver measurable commercial results.
• Strong relationship-building and communication skills with senior stakeholders.
• Experience aligning sales activity with operational capacity and delivering profitable contracts.

Responsibilities

• Work directly with the CEO to develop and deliver the growth strategy across services and consumables.
• Collaborate with Business Development to win new business and convert opportunities into contracts.
• Align sales activity with operational capacity to ensure effective delivery of contracts.
• Lead the management team to foster a proactive, collaborative and results-driven culture.
• Identify opportunities to increase revenue and improve net profit while controlling costs.

Skills

Senior leadership

Growth strategy

People leadership

Commercial awareness

Change management

Stakeholder management

Business development

Job description

Commercial Manager – Leicester – £48,000 p.a. + profit-related bonus

• Are you a commercially astute leader looking for the opportunity to shape the future of a successful SME?
• Do you thrive on driving growth, leading change and developing high-performing teams?
• Would you like to join a senior leadership team with the opportunity to progress into a Director-level position as part of a long-term succession strategy?

The Company:

ER Recruitment is delighted to be exclusively supporting a well-established and highly respected East Midlands business as they recruit a Commercial Manager to join their Senior Leadership Team. With an enviable reputation for quality, exceptional customer retention and a loyal workforce of over 200 employees, the business has built a strong platform for future growth. Having developed an ambitious four-year strategic plan, they are now seeking a commercially focused leader to help deliver the next phase of expansion.

Working closely alongside the Director, this confidential appointment offers the opportunity to influence business strategy, develop people, improve operational performance and play a key role in the company's long-term succession plans.

Role & Responsibilities of the Commercial Manager:

• Work directly with the CEO to develop and deliver the company’s growth strategy across commercial cleaning, industrial cleaning, ad-hoc services and consumables.
• Work closely with the Business Development Manager to generate new business, develop existing customer relationships and convert growth opportunities into profitable contracts.
• Align sales activity with operational capacity, ensuring the business has the people, skills, systems and resources required to deliver new and existing contracts effectively.
• Lead, support and hold the management team accountable for performance, encouraging a proactive, collaborative and solutions-focused culture.
• Identify opportunities to increase revenue, improve net profit, strengthen margins and make the best use of business resources.
• Develop workforce and management capability, creating opportunities for staff progression and ensuring the business can scale sustainably.
• Review and improve systems, processes and IT-based solutions to increase efficiency, control costs and improve service delivery.
• Build and maintain strong customer relationships, improving customer engagement, satisfaction and retention.
• Oversee operational performance to ensure contractual commitments are met and service standards remain consistently high.
• Maintain and promote company values, policies and procedures, ensuring quality, health and safety and regulatory requirements are appropriately managed.
• Support the maintenance of ISO 9001 and ISO 14001 standards and embed a culture of continuous improvement.
• Monitor key performance indicators, identify risks and opportunities, and provide clear reporting on progress against business objectives.
• Contribute to longer-term strategic planning and the company’s succession plans, with the potential to progress into a Managing Director role.

About You as the Commercial Manager:

• Proven experience in a senior leadership or management role, ideally within an SME or growing service-led business.
• A track record of driving business growth and implementing strategies that deliver measurable commercial results.
• Strong commercial and financial awareness, including the ability to improve profitability, manage costs and make sound business decisions.
• Experience leading operational teams and ensuring capacity, resource planning and service delivery keep pace with business growth.
• An effective people leader who can coach, motivate and challenge managers, build accountability and develop talent.
• A strategic thinker who can translate business objectives into practical plans and measurable outcomes.
• Confident managing change, improving systems and processes, and encouraging a proactive approach across the organisation.
• Strong relationship-building and communication skills, with the ability to work effectively with customers, colleagues and senior stakeholders.
• A high level of personal ownership, resilience and initiative, with the confidence to make decisions and take responsibility for results.
• Comfortable balancing strategic priorities with the practical demands of a hands‑on, service‑led operation.

Additional Benefits:

• Profit-related bonus linked to annual net profit.
• Car allowance
• 25 days’ annual leave plus Bank Holidays.
• The opportunity to work directly with the CEO and play a key role in shaping the future of the business.
• Significant scope to influence strategy, commercial performance, operational effectiveness and team development.
• A longer-term opportunity to progress into a Managing Director role, subject to performance and the company’s succession plans.
• The opportunity to help prepare the business for a potential Employee Ownership Trust transition.