Commercial Manager

British Airways plc; Hounslow; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted airfares

Job summary

British Airways plc is seeking a Commercial Manager within Customer Experience to shape the commercial performance of a global supplier portfolio. You will lead a small team of commercial and pricing analysts and influence strategic decisions across Catering and Supply Chain, ensuring governance and value delivery.

You'll collaborate with Hospitality, Culinary, Finance, Procurement and operations to shape onboard propositions and services, manage pricing and costs, and drive commercial risks and

Qualifications

• Degree-level qualification in commercial, procurement, finance or related business field.
• Ideally ACA, ACCA, CIMA or equivalent finance qualification.
• Experience managing supplier relationships and governance programmes.
• Strong analytical and problem-solving skills; ability to interpret financial data.
• Stakeholder management skills with the ability to influence at all levels.
• Experience working across commercial, procurement, finance and operations.

Responsibilities

• Lead and support a small team of commercial and pricing analysts.
• Manage the commercial performance and supplier relationships for the Onboard Retail programme.
• Lead Retail supplier governance, ensuring delivery against objectives.
• Manage pricing and cost control across the global inbound catering operation.
• Manage commercial risks, issues and opportunities associated with supplier contracts.
• Support development of business cases and proposals relating to Catering and Supply Chain.
• Partner with Hospitality, Culinary, Finance, Procurement and operations to shape future onboard propositions.

Skills

Commercial judgement

Relationship management

Stakeholder management

Analytical skills

Problem solving

Education

Degree-level qualification in commercial/finance

ACA/ACCA/CIMA or equivalent

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Commercial Manager

Customer Directorate

An exciting opportunity to join British Airways' Commercial and Analytics team within Customer Experience and play a pivotal role in shaping the commercial performance of one of the airline's most visible departments. As Commercial Manager, you'll lead a small team focused on driving commercial value and ensuring effective governance across a significant global supplier portfolio. You'll influence strategic commercial decisions, manage key stakeholder relationships and contribute to the efficient operation of a complex airline.

What You'll Do

• Lead and support a small team of commercial and pricing analysts.
• Manage the commercial performance and supplier relationship for the Onboard Retail programme.
• Lead Retail supplier governance, ensuring commercial and operational delivery against agreed objectives.
• Manage pricing and cost control across the global inbound catering operation.
• Manage commercial risks, issues, and opportunities associated with supplier contracts.
• Support the development and management of business cases and commercial proposals relating to Catering and Supply Chain.
• Partner with Hospitality, Culinary, Finance, Procurement and operational stakeholders to shape future onboard propositions and services.

What You'll Bring To British Airways

You bring strong commercial judgement, excellent relationship-building skills and a genuine passion for delivering value through effective supplier partnerships. You're confident navigating complex commercial situations, analysing financial and business information, and influencing stakeholders at all levels to secure positive outcomes. You're naturally organised and resilient, able to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail. You take ownership, challenge constructively and look for opportunities to improve processes and create efficiencies. Above all, you're collaborative, with the ability to balance operational needs, financial objectives and customer priorities to deliver the best overall outcome for the business and our customers.

Your Experience

• Degree-level qualification or equivalent experience in a commercial, procurement, finance, or related business environment
• Ideally a professional finance qualification such as ACA, ACCA, CIMA or equivalent
• Experience managing supplier relationships and the coordination of governance programmes
• Strong analytical and problem-solving skills, with the ability to interpret financial and business data and identify key insights
• Stakeholder management skills with the ability to influence at all levels
• Experience working across commercial, procurement, finance and operational stakeholders

This is a fantastic opportunity for a commercially minded professional to develop their career in a high-profile function, working with a broad range of stakeholders and suppliers to deliver exceptional value and service across British Airways’ operation.

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress. We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.