Business Manager

British Airways; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted fares

Career development

Job summary

British Airways plc is seeking a Business Manager to coordinate the Digital Leadership Team, translate ideas into action, and ensure effective collaboration across directorates.

You’ll own cross-functional initiatives, prepare Exec-level presentations and reports, and drive delivery improvements while safeguarding data confidentiality and maintaining a high service standard. Fluency in English and strong stakeholder skills are essential.

Qualifications

• Proven experience in a similar planning or business development role within a large organisation.
• Strong analytical skills to synthesize data, insights and statistics into clear recommendations.
• Experience applying AI tools to improve operational efficiency and drive adoption.
• Experience in change management and continuous improvement, with effective communication of new ways of working.
• Project management expertise with ability to manage several concurrent projects and attention to detail.
• Excellent time management and ability to meet deadlines.
• Creative, solution-focused approach with strong service ethic.
• Fluent English and strong interpersonal/presentation skills.
• Ability to handle confidential data with discretion.

Responsibilities

• Maintains an action log and coordinates governance to ensure efficient Digital LT operations.
• Owns initiatives across the Directorate LT and reports progress to the Leadership Team.
• Prepares Exec-level presentations and reports with relevant departments.
• Mitigates cross-functional barriers and acts as liaison between Digital and other departments.
• Provides content from the Digital LT to internal comms for dissemination.
• Gathers data from multiple sources and offers recommendations to improve performance.
• Researches ad-hoc issues and uses insights to inform decisions.
• Collaborates with Data and Analytics to enhance digital performance insights.
• Creates and tracks metrics to measure impact of process changes.
• Fosters open communication and cascades key messages across teams.
• Monitors emerging technologies and supports adoption of AI tools within Digital and BA.
• Manages, supports, coaches, and develops the team in line with BA guidelines.
• Performs ad hoc work and covers for other tasks as needed.

Skills

Strategic planning

Analytical thinking

AI adoption

Change management

Project management

Stakeholder engagement

Communication skills

Discretion with data

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Business Manager

This role reports to the CIDO and works with the Digital LT to ensure effective and efficient collaboration, ensuring ideas are prioritised and translated into action. The role helps with engagement between Digital and stakeholder groups to track and report on compliance with, and progress against, overall business outcomes and helps identify opportunities to improve delivery and operational effectiveness. The role has no budgetary responsibilities.

What you’ll do:

• Ensures the efficient operation of the Digital LT through activities such as maintaining an action log, improving document management, and providing coordination and governance as needed
• Owns a list of directorate-wide initiatives on behalf of the Directorate LT, liaising across Digital and the Leadership Team to lead and report on associated improvement
• Owns and leads in preparing Exec-level presentations and reports liaising with relevant departments
• Proactively recognises and mitigates barriers to cross-functional initiatives and can act as intermediary across Digital and other departments
• Responsible for providing content from the Digital LT to internal comms team for dissemination across Digital
• Collation of information/data from various sources to aid the Digital LT, providing relevant recommendations where requested
• Research, use insights, query, monitor, and report back on ad-hoc issues, events, or ideas
• Work in partnership with Data and Analytics to effectively use and continuously improve analysis and insights on Digital performance
• Create and manage meaningful metrics to uncover areas for improvement and to track impact of process changes
• Facilitate a culture of open and honest communication ensuring key messages are cascaded
• Track emerging technologies relevant to the role and help drive and support the adoption of new value driving technologies and AI tools within Digital and across BA, in accordance with Architecture & Cyber Governance
• People management: Manage, support, coach and develop the team and performance-manage them in accordance with BA guidelines
• Undertake ad hoc work or provide relevant cover for other team tasks

What you’ll bring to British Airways:

• Proven experience in a similar planning or business development role within a large, diverse organisation, working closely with senior leaders to help shape and deliver business strategy
• Strong analytical skills, with the ability to synthesise data, insights and statistics and turn them into clear recommendations and better solutions
• Demonstrable experience applying AI tools to improve operational efficiency and business outcomes, and the ability to drive and embed AI adoption across Digital
• Experience in change management and continuous improvement, with the ability to communicate and embed new ways of working
• Project management expertise, gained through experience and/or a recognised qualification, with the ability to manage several concurrent projects while keeping strict attention to detail
• Excellent time management, with a proven ability to prioritise work and consistently meet deadlines
• A creative, solution-focused approach to problem solving, with an outstanding service ethic and the confidence to tackle challenges across multiple areas
• Excellent verbal, written, interpersonal and presentation skills, including fluent English, with the ability to negotiate and influence
• A good understanding of organisational dynamics and the discretion to handle confidential data and information
• A goal-oriented, self-motivated and organised approach, comfortable working both independently and as an encouraging, supportive team player
• A commitment to delivering quality and continually looking for ways to improve.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.