Commercial Manager

Salesforce Sites; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Macro is a leading facilities management specialist delivering workplace design, helpdesk services, interim property management, and tech-driven solutions to create healthier, smarter buildings. The role focuses on day-to-day commercial management, bids, contract negotiations, and governance across an international portfolio.

You will advise on terms, manage risks and opportunities, and drive commercial strategies in collaboration with account leads and senior management.

Qualifications

• Substantial experience driving commercial benefit.
• Substantial experience in risk and opportunity management.
• Experience resolving complex contractual issues.
• Experience negotiating KPIs and payment mechanisms.
• Experience negotiating with third parties on contractual terms.

Responsibilities

• Advise Contract Managers and Sector Directors on contract terms.
• Advise on driving commerciality across contracts and new opportunities.
• Maintain risk and opportunity registers with clear action plans.
• Lead resolution of risks and opportunities with stakeholders.
• Guide account teams on contract variations and compliance.
• Provide commercial guidance across the organisation.
• Prepare and review contract documents for bids and negotiations.
• Contribute to improving internal systems and processes.

Skills

Commercial management

Risk management

Contract negotiations

KPIs & payment mechanisms

Stakeholder management

FM/Managed Services knowledge

Digital literacy

Education

Degree in business or related subject

Job description

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

In this role, you will provide day-to-day commercial management support, including the delivery of commercial support during bids, contract negotiations, and across an international portfolio. You will manage the delivery of contract commercial support to account management teams across key strategic accounts and larger regions, sectors or portfolios. You will lead the development of commercial solutions on projects and contractual issues. You will lead the identification and management legal, financial, and commercial risks and opportunities in collaboration with account leads. You will lead efforts to drive the adoption and awareness of commercial policies and procedures among account teams and senior managers.

Key Job Responsibilities.

• Advise Contract Managers and Sector Directors on queries and interpretations regarding contract terms.
• Advise Contract Managers and Sector Directors on driving commerciality across existing contracts and new business opportunities.
• Ensure the portfolio maintains risk and opportunity registers and that all items have clear action plans.
• Lead the management and resolution of risks and opportunities in collaboration with operational stakeholders.
• Provide advice and support to account teams on contract variations, ensuring they are executed in accordance with any specific contractual requirements, internal policies, and procedures, while identifying opportunities for commercial benefit.
• Support and provide commercial focused guidance across the organisation.
• Complete commercial records and documentation for use throughout the organisation.
• Prepare documentation and review contract documents to support the commercial team during bids and negotiations.
• Contribute to the development and improvement of internal systems, processes, and procedures to meet commercial requirements.
• Review and approve documents requiring internal commercial sign-off within delegated level of authority.

About You

The ideal candidate will have:

Experience and Knowledge

• Substantial experience in identifying, driving, and influencing the delivery of commercial benefit.
• Substantial experience in risk and opportunity management.
• Substantial experience in resolving complex issues and contractual issues.
• Substantial experience in managing and negotiating KPIs and payment mechanisms.
• Experience leading negotiations with third parties on contractual terms and conditions and schedules.
• Good working knowledge of key terms and conditions relevant to contract negotiations.
• Knowledge of bid, financial, and FM-focused operational processes.
• Digitally competent.
• Substantial experience in commercial contract management.

Industry Competencies

• Ability to identify, understand, and explain key commercial and contractual risks and opportunities.
• Experience working with different forms of contract relevant to different sectors and packages of work.
• Excellent ability to interpret and advise on contractual obligations.
• Experience within the FM and Managed Services sector.

Professional Competencies

• Effective communicator with other teams and different levels of seniority within an organisation.
• Strong problem-solving and analytical skills.
• Strong demonstratable experience in interpreting and applying contract terms.
• Experience in managing processes and procedures.

Leadership Competencies

• Experience managing cross functional teams.
• Ability to share key information, best practices, and learning with colleagues.
• May manage small teams, providing guidance, direction, and coordination.
• Act as central point of contact for commercial matters across an international portfolio with responsibility for internal and external stakeholder management. Demonstrates self-awareness and takesaction to develop personal strengths and address area for improvement in themselves and others.

Further Qualifications, Certifications & Experience

• Relevant professional experience and a degree or equivalent qualification in business or another relevant subject.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.