Commercial Manager

Capita plc; Brighton; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

23 days holiday (rising to 27)

Pension and life assurance

Cycle-to-work scheme

Job summary

Capita plc is seeking a contracts-focused professional to support the sales team, shape deals, and manage lifecycle governance for client contracts in the UK. You will review pricing, manage legal risks, and act as the main contact for principal contracts, ensuring compliance and timely reporting.

The role emphasizes drafting/negotiation, change management, and collaboration with legal, sales, and suppliers. A proactive, resilient candidate with strong communication skills is preferred.

Qualifications

• Desirable 2+ years' contracts experience and demonstrable track record of owning and delivering pre and post contract activity.
• Good understanding of bid preparation and submission processes (ITT, RFP, BAFO).
• Ability to identify and analyse key commercial risks such as KPIs, SLAs, contractual dependencies and milestones.
• Strong contract drafting and negotiation skills.

Responsibilities

• Assist the sales team to secure profitable and deliverable new business.
• Provide commercial support in deal shaping, negotiations & contracting.
• Review pricing of existing and new business proposals to ensure they are aligned with company margin, risk and contingency provisions.
• Ensure all customer and supplier bids/contracts are approved and reviewed in line with deal approval governance and policy prior to submission/signature.
• Identify, manage and report on key commercial / legal risks (legal risks to be communicated to Legal function and ongoing appropriate support / liaison to be maintained).
• Be main point of contact for principal client contract(s) and provide in-life client contract management support.
• Review, interpret and advise on existing contract rights and obligations.
• Lead change management of contracts including production of BAU contract variations.
• Support production of regular contract reporting in line with governance and contract requirements.
• Ensure that contract records are maintained and accessible as directed.
• Record, ratify and circulate commercial / negotiation meeting minutes when required.
• Support the business by owning and performing the ongoing admin of contracts (including the provision of contractual templates / tool kits, and delivering notices).
• Support of sub-contractor relationship management.
• Support of due diligence and MI / audit data request activities.
• Work as part of client specific management teams, including managing a pipeline of activity and contributing to client specific strategy, review and performance.

Skills

Contract management

Negotiation skills

Risk analysis

Communication skills

Prioritisation

Time management

Attention to detail

Job description

What you'll be doing:

• Assist the sales team to secure profitable and deliverable new business
• Provide commercial support in deal shaping, negotiations & contracting
• Review pricing of existing and new business proposals to ensure they are aligned with company margin, risk and contingency provisions
• Ensure all customer and supplier bids/contracts are approved and reviewed in line with deal approval governance and policy prior to submission/signature
• Identify, manage and report on key commercial / legal risks (legal risks to be communicated to Legal function and ongoing appropriate support / liaison to be maintained)
• Be main point of contact for principal client contract(s) and provide in-life client contract management support
• Review, interpret and advise on existing contract rights and obligations
• Lead change management of contracts including production of BAU contract variations
• Support production of regular contract reporting in line with governance and contract requirements
• Ensure that contract records are maintained and accessible as directed
• Record, ratify and circulate commercial / negotiation meeting minutes when required
• Support the business by owning and performing the ongoing admin of contracts (including the provision of contractual templates / tool kits, and delivering notices)
• Support of sub-contractor relationship management.
• Support of due diligence and MI / audit data request activities
• Work as part of client specific management teams, including managing a pipeline of activity and contributing to client specific strategy, review and performance

What we're looking for:

• Desirable 2+ years' contracts experience and demonstrable track record of owning and delivering pre and post contract activity, including those set out below.
• Good understanding of bid preparation and submission processes (ITT, RFP, BAFO)
• Ability to identify and analyse key commercial risks such as KPIs, SLAs, contractual dependencies and milestones
• Strong contract drafting and negotiation skills
• Strong knowledge of contract law and its application in SW / IT / BPO/Professional Services environments
• Good basic financial acumen
• Producing reports and summaries which articulate key matters for a senior and/or non-commercial audience
• Starter - Finisher: seeing activities through to successful completion
• Resilient and self-motivated
• The ability to prioritise, meet deadlines and work under pressure
• Have confidence in seeking support, input, guidance appropriately and when required
• Good communication skills

How this aligns to our Capita's values:

Customer First, Always - By acting as the main point of contact for client contracts, managing contract performance, and ensuring contractual obligations are met, the role helps deliver excellent service and positive outcomes for customers

Fearless Innovation - By supporting deal shaping, reviewing commercial proposals, identifying risks, and contributing to client strategy, the role encourages proactive thinking and continuous improvement in commercial practices.

Achieve Together - By working closely with sales teams, legal teams, suppliers, and client management teams to deliver successful contracts and business outcomes, the role demonstrates strong collaboration and shared accountability.

Everyone is Valued - By maintaining effective communication, seeking guidance when needed, supporting colleagues and stakeholders, and building positive relationships with clients and suppliers, the role promotes an inclusive and respectful working environment.

Customer first, always Fearless innovation Achieve together Everyone is valued

Join Capita - Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors-government, healthcare, education, and finance-offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward‑thinking team that values creativity, growth, and inclusion.

We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What's in it for you?

• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [e-mail] and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.