Commercial Lending Servicing Specialist | Hybrid

Allica Bank; Greater Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension contributions

Discretionary bonus scheme

Private health cover

Life assurance

Family-friendly policies (Maternity &P

Flexible working

Job summary

Allica Bank is seeking a Lending Servicing Officer to deliver an outstanding in-life servicing experience for Commercial Lending customers. You will manage a wide range of servicing activities, resolve queries, and support portfolio servicing while adhering to regulatory requirements and internal service standards.

Working closely with Relationship Managers and Credit Operations, you will take ownership of customer requests, build strong relationships, and continually improve processes through

Qualifications

• Strong customer service focus with a proven track record of delivering excellent customer outcomes.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong relationship management skills with the ability to work collaboratively across multiple business areas.
• Good IT and systems skills, with confidence using digital platforms and operational systems.

Responsibilities

• Deliver an exceptional servicing experience for Commercial Lending customers through timely, accurate and professional handling of all in-life servicing requests.
• Take ownership of customer enquiries from receipt through to resolution, ensuring excellent communication throughout.
• Complete a broad range of lending servicing activities including early settlements, redemptions, product switch requests and loan restructures.
• Maintain accurate customer records and ensure all servicing activity complies with regulatory requirements and internal policies.
• Work collaboratively with Relationship Managers and other teams to deliver positive customer outcomes.

Skills

Customer service

Organisation

Relationship management

IT skills

Communication

Job description

Allica Bank is seeking a Lending Servicing Officer to deliver an outstanding in-life servicing experience for Commercial Lending customers. You will manage a wide range of servicing activities, resolve queries, and support portfolio servicing while adhering to regulatory requirements and internal service standards.

Working closely with Relationship Managers and Credit Operations, you will take ownership of customer requests, build strong relationships, and continually improve processes through