Commercial Lending Assistant (Hybrid)

ZipRecruiter; Bedford; Hybrid; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Commercial Lending Assistant to facilitate a seamless loan experience for borrowers. This role involves acting as a liaison among various parties, ensuring timely preparation of reports, and managing loan files with precision. The ideal candidate will possess strong customer service skills, a keen attention to detail, and the ability to adapt to evolving processes. Join a forward-thinking organization that values collaboration and innovation, and contribute to shaping the future of banking while supporting local businesses and communities.

Qualifications

• Minimum of three years of customer service experience required.
• Experience with commercial loan administration is essential.
• Proficiency in Microsoft Suite products is necessary.

Responsibilities

• Acts as a liaison to ensure a smooth loan experience for borrowers.
• Prepares reports and presentations for the Lending Team.
• Supports Loan Officers in managing past-due loans.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Attention to Detail

Adaptability

Education

3+ years of customer service experience

Experience in financial institution

Commercial loan administration experience

Tools

Microsoft Suite

LaserPro

LoanVantage

Job description

Job Description

***** This Position is Hybrid with location near Bedford, NH ******

BankProv

BankProv is the nation’s 10th oldest bank, proudly rooted in a legacy of trust and reliability. As a full-service commercial bank, we offer a unique blend of traditional banking services and innovative financial solutions tailored to meet the evolving needs of our diverse clientele. We provide fully insured business accounts, advanced cash management tools, and a variety of lending options, including small business, commercial real estate, business acquisition finance, and mortgage warehouse facilities.

Our commitment to our community goes beyond banking. We are dedicated to fostering financially strong and thriving communities, investing in our clients' success, and supporting the growth of local businesses. As a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC), we leverage our heritage and forward-thinking approach to make a positive impact.

Our culture at BankProv is built on a foundation of core values: collaboration, empathy, courage, and innovation. We believe in working together to achieve common goals, understanding and addressing the needs of our clients and colleagues, taking bold steps to overcome challenges, and constantly seeking new ways to improve and evolve. We are looking for tech-savvy individuals who share our values and are eager to help us drive the future of banking.

BankProv operates within the Entrepreneurial Operating System (EOS) model, embodying an entrepreneurial spirit that drives us to be curious, embrace change, and push beyond our comfort zones. Join us as we shape the future of banking.

Position Summary:

The Commercial Lending Assistant performs all department functions in accordance with established policies and procedures and acts as the liaison between Loan Officers, Commercial Closing Administrators, Credit Officers, other internal departments, and outside resources to facilitate a smooth and pleasant loan experience for the Borrower.

Essential Job Functions:

1. Acts as a liaison between various parties to facilitate a smooth and pleasant loan experience for the Borrower.
2. Ensures accurate and timely preparation of various reports and presentations for the benefit of the Lending Team and Executive Management.
3. Facilitates the collection and filing of portfolio client periodic reporting, such as financial documents.
4. Ensures proper tracking and processing of Commercial Applications and Appraisals, in compliance with Reg. B requirements.
5. Orders and receives environmental due diligence reports as part of the loan closing process.
6. Acts as a resource for loan servicing requests from branches and the call center, when needed.
7. Supports Loan Officers in the management of past-due loans.
8. Audits loan files post-closing to ensure all required documents are uploaded and imaged properly. Assists with collection of post-closing file document exceptions.

Knowledge, Skills, and Abilities:

1. Understanding of the entire commercial loan process, products, and services.
2. Ability to work on multiple transactions simultaneously and meet service level deadlines.
3. Ability to work independently and demonstrate sound problem-solving skills.
4. Attention to detail and strong organizational skills to prioritize time, workloads, and maintain workflow.
5. Ability to adapt to evolving processes and technologies.
6. Strong communication skills, both verbal and written, with the ability to work effectively with colleagues, customers, and third-party vendors to exercise good judgement and solve problems independently.
7. Willingness to go above and beyond to close a deal including taking extra steps when necessary to ensure completeness of a file.

Education and Experience:

1. Minimum of three years of customer service experience.
2. Financial institution experience with commercial loan administration experience.
3. Experience with Microsoft Suite products.
4. LaserPro and LoanVantage experience.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, employees may occasionally be required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees may occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities may be required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer.

Travel:

Availability to travel on short notice to meet immediate business needs may be required.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

BankProv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status and will not be discriminated against based on these factors. If you need assistance or accommodation completing the employment application, please contact us at [e-mail] and we will gladly assist you.