Commercial IT Manager

MAG (Airports Group); Manchester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the airport sector seeks a Commercial IT Account Manager to enhance customer experiences and drive growth. The role involves managing client relationships, supporting sales processes, and collaborating with various teams to meet commercial needs. The successful candidate will have a strong background in sales or account management within IT or telecoms, excellent communication skills, and a customer-first mindset. This position offers flexible working and a range of employee benefits.

Benefits

Bonus Scheme

10% company contribution pension

25 days holiday plus bank holidays

Free parking

Subsidised public transport

Huge range of company discounts

Free Virtual GP service

Care Concierge service

Qualifications

• Experience in commercial, sales, or account management role.
• Strong commercial acumen with experience in marketing or product sales.

Responsibilities

• Manage day-to-day running of Commercial IT function.
• Build relationships with internal stakeholders and external customers.
• Drive a pipeline enabling 20% year-on-year growth.

Skills

Organisational Skills

Communication Skills

Commercial Acumen

Problem-Solving

Tools

Microsoft Office

Job description

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• Based at Manchester Airport
• Permanent Role
• Flexible/Hybrid working for a better work/life balance.
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds.

Manchester Airport Group

At MAG, we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support, and community engagement initiatives including volunteering opportunities.
At MAG, we recognise that creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues, and we are committed to building inclusive environments in which our people can thrive.
You’ll also have access to some great benefits including:
• Bonus Scheme
• 10% company contribution pension
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24/7
• Care Concierge service

The Role

As a Commercial IT Account Manager, you’ll be a key part of MAG Technology, helping to deliver our ambitious growth targets. You’ll support the Head of Commercial IT by managing the day-to-day running of the Commercial IT function — building strong relationships with internal stakeholders and external customers and helping deliver MAG’s tech solutions to meet evolving commercial needs.
You’ll own the customer experience throughout the sales process — identifying client needs, shaping the right solutions, preparing proposals, and supporting delivery teams. This is a highly collaborative role, working closely with Product Managers, airport Commercial teams, and a wide range of external clients, including retail and hospitality operators, airlines, and ground handlers.
With a mix of pre-sales, relationship management, marketing coordination, and commercial acumen, you’ll help drive a pipeline that enables 20% year-on-year growth, with the aim of increasing MAG Tech revenue from £3.2m to £5.5m over five years.

What will make you successful?

You’ll be an experienced commercial or sales professional with a solid understanding of IT or telecoms environments. You bring excellent organisational and communication skills, and you’re confident working with both technical teams and customer-facing stakeholders.
You’ll need:
• Experience in a commercial, sales, or account management role, ideally within IT or telecoms.
• Strong commercial acumen, with experience in marketing, quoting, or product sales.
• A customer-first mindset — you’re great at listening, problem-solving, and delivering the right solution for both the client and the business.
• Experience working in a matrix environment and influencing across teams.
• Familiarity with the Microsoft Office suite (Excel, Word, PowerPoint).
• Desirable: experience in technical requirements gathering and working with product development teams.

Equal Opportunities & Reasonable Adjustments

At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such, we welcome applications from candidates from all backgrounds.
We’re also committed to well-being, with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer, we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing [e-mail]
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity.