Commercial Director

Hilton; Greater London; On-site; GBP 120,000 - 200,000; Full time

Benefits offered by this job

Travel discounts

Food discounts

Free meals on duty

ESPP

High street discounts

Mental health support

Career development

Life cover

Private healthcare

Holidays 33

Notice period 3 months

Pension

Job summary

Hilton London Metropole is seeking a Commercial Director to lead and unify commercial strategy across all revenue streams. You will drive top-line growth by shaping pricing, forecasting, and performance reviews while partnering with General Managers, Finance, and corporate teams.

You will cultivate relationships with owners and external partners, oversee a high-performing team, and champion Hilton’s hospitality values.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and accountability in decision making.
• Leadership and teamwork to drive commercial results.

Responsibilities

• Own commercial strategy and execution across all revenue streams (GCE, Rooms, F&B, Leisure, Spa).
• Maximize revenue and profitability with GM and Finance.
• Lead pricing, forecasting, and revenue management practices.
• Align on-property and regional sales, marketing, and eCommerce initiatives.
• Build relationships with owners, operators, and Hilton teams to create long-term value.
• Develop and retain a high-performing team through coaching and recognition.

Skills

Leadership

Teamwork

Ownership

Integrity

Hospitality

Tools

Revenue management

Pricing strategy

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Commercial Director at Hilton London Metropole, you’re not leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Exceptional Hospitality Starts with YouPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Commercial Director at Hilton London Metropole, you’re not leading commercial strategy across multiple segments and revenue streams – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• 4x life cover
• Bonus eligible
• Private healthcare
• 33 base holidays
• 3 months’ notice after 6 months
• Increased CSP
• L&G Pension
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

Here’s what you’ll do during a typical day:

• Own commercial strategy and execution: Develop and implement integrated commercial strategies across all revenue streams — including Group, Conference, and Events (GCE), Rooms, Food and Beverage, Leisure, and Spa — to drive top-line performance and market share growth
• Maximize revenue and profitability: Partner with General Managers and Finance to ensure commercial decisions support revenue goals, optimize cost of sales, and deliver profit and margin targets
• Lead pricing and forecasting strategy: Oversee revenue management practices including pricing, rate strategies, demand forecasting, and business reviews to optimize revenue across all segments
• Align sales and marketing efforts: Coordinate on-property and regional sales, marketing, eCommerce, and public relations activities to support brand positioning and drive demand
• Adapt to market dynamics: Monitor trends, assess competitive landscape, and adjust commercial strategies to stay ahead in evolving market conditions
• Strengthen stakeholder relationships: Build trusted relationships with owners, operators, Hilton corporate teams, and external partners to align goals and create long-term commercial value
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.