Commercial Co-ordinator

Recycling Lives Services; Preston; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days' annual leave

Company pension

Employee Assistance Programme

Healthcare Cash Plan

Cycle to Work Scheme

Enhanced maternity and paternity pay

Job summary

Recycling Lives Services, based at Preston Head Office, is seeking a Compliance Co-ordinator to manage WEEE and Battery inquiries, qualify and route opportunities, and collaborate with multiple teams to drive business growth. The role focuses on high-quality customer service and efficient processing of inquiries.

The successful candidate will join a mission-driven business leveraging its social impact while supporting commercial and compliance objectives.

Qualifications

• Excellent communication with customers and colleagues via phone and email.
• Strong organisational skills to manage multiple inquiries and priorities.
• Proactive approach with ownership of tasks.
• Customer-focused mindset and high standard of service.
• Proficient IT skills with CRM systems and reporting tools.

Responsibilities

• Act as the first point of contact for WEEE and Battery inquiries via telephone and email.
• Qualify, record and manage customer inquiries through Salesforce CRM.
• Allocate opportunities and leads to the appropriate internal stakeholders.
• Work closely with operational sites to understand capacity and service capabilities.
• Identify cross-selling opportunities across the wider business to maximize customer value.
• Build and maintain strong working relationships with colleagues across departments.
• Produce and maintain basic reports on inquiry volumes, conversions and performance metrics.
• Deliver excellent customer service and timely responses to inquiries.

Skills

Communication skills

Organisational skills

CRM experience

Microsoft Office

Customer-focused

IT literacy

Tools

Salesforce

Reporting tools

Job description

Role: Compliance Co-ordinator

Hours: 40 per week Monday - Friday

Location: Preston, Head Office

Salary: £30,000 per annum plus commission structure

The Role:

To act as the first point of contact for all incoming WEEE and Battery inquiries, providing a professional and responsive service while identifying opportunities that support both Recycling Lives Services operational sites and Producer Compliance Scheme obligations.

The role qualifies inquiries, gathers information and coordinates internally to ensure each opportunity is directed to the appropriate commercial or operational lead. Working closely with operational sites, customer service, compliance, transport and commercial teams, the role develops a broad understanding of the wider business to recognize cross-selling opportunities and drive additional material volumes.

The Business:

Recycling Lives Services is not a typical recycling company. Since 2008, the business has been structurally built around social value, employing people from disadvantaged backgrounds, partnering with the justice system to reduce reoffending, and delivering environmental excellence at scale. The social mission is not a layer added on top of commercial activity. It is the reason the business operates in the way it does.

As a certified B Corp (scoring 103.5 against a business median of 50.9), Recycling Lives Services generated £42.9m in social value in 2024, achieved a 61% reduction in CO2 emissions, and diverted 97% of waste from landfill. 15% of our team have been welcomed through our rehabilitation programmes, and only 6% of people we support reoffend — compared to a national average of over 25%.

We operate UK-wide across construction, manufacturing, retail, utilities, and public sector markets, offering total waste management, WEEE recycling, and specialist hazardous waste services.

Our PACE values underpin how we work and the culture we are building across the business: Passion – we care about what we do; Accountability – we take responsibility; Collaboration – we work together respectfully; and Excellence – we aim high. We look for people who share these values and want to make a positive contribution to our business, our customers and the communities we support.

What You'll Be Doing:

As our Commercial Coordinator, you will play a key role in supporting business growth by managing incoming inquiries and ensuring opportunities are directed to the right teams.

Key duties include:

• Acting as the first point of contact for WEEE and Battery inquiries via telephone and email.
• Qualifying, recording and managing customer inquiries through Salesforce CRM.
• Allocating opportunities and leads to the appropriate internal stakeholders.
• Working closely with operational sites to understand capacity, service capabilities and commercial opportunities.
• Identifying cross-selling opportunities across the wider business to maximize customer value.
• Building and maintaining strong working relationships with colleagues across multiple departments.
• Producing and maintaining basic reports on inquiry volumes, conversions and business performance metrics.
• Delivering excellent customer service and ensuring timely responses to all inquiries.

This is an excellent opportunity for someone with strong communication and organisational skills who enjoys working in a fast-paced environment and helping to drive business growth.

What We Are Looking For:

We're looking for a motivated and customer-focused individual who thrives in a fast-paced environment and enjoys building strong working relationships across teams.

Essential Skills & Experience:

• Excellent communication skills, with the confidence to engage professionally with customers and colleagues via phone and email.
• Strong organisational skills with the ability to manage multiple inquiries and priorities effectively.
• Proactive approach with a positive attitude and a willingness to take ownership of tasks.
• Customer-focused mindset, committed to delivering a high standard of service.
• Good IT skills, with the ability to use CRM systems, Microsoft Office applications and reporting tools.
• Eagerness to learn and develop knowledge of the waste and recycling industry.

Desirable Skills & Experience:

• Previous experience within the waste management or recycling sector.
• Experience using Salesforce or other CRM systems.
• Knowledge of WEEE and Battery regulations, collections or compliance services.

What We Offer:

• Competitive salary Plus commission
• The opportunity to work for a certified B Corp making a genuine social and environmental impact.
• 25 days' annual leave plus bank holidays.
• Company pension (5% employee / 3% employer).
• Employee Assistance Programme
• Free financial wellbeing support
• Healthcare Cash Plan.*
• Cycle to Work Scheme.*
• Enhanced maternity and paternity pay.*

*Available after 12 months' service.

We are an equal opportunities employer and welcome applications from all suitable qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.