Commercial Banking Manager

Metro Bank (UK); Swindon; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage a diverse portfolio of SME customers in a hybrid working environment. This role focuses on fostering strong relationships, ensuring compliance, and driving business growth through effective account management. With a commitment to valuing people and promoting inclusivity, the organization offers comprehensive training and internal career progression opportunities. If you are passionate about relationship-led banking and have a proactive attitude, this is an exciting opportunity to make a significant impact in the financial services sector.

Benefits

Generous holiday allowance

Pension scheme

Healthcare

Life assurance

Colleague discounts

Comprehensive training

Internal career progression opportunities

Flexible working arrangements

Qualifications

• Experience managing a portfolio of SME banking customers.
• Knowledge of commercial banking and credit paper preparation.
• Proven track record of portfolio and relationship management.

Responsibilities

• Manage an active portfolio of commercial customers along the M4 corridor.
• Make lending decisions supporting business objectives.
• Build relationships with internal stakeholders.

Skills

Portfolio Management

Relationship Management

Communication Skills

Knowledge of Commercial Banking

Proactive Attitude

Compliance Awareness

Job description

Permanent

Hybrid - Swindon, Bristol, Cardiff, etc.*

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen, and included. We strongly believe in a diverse and inclusive workplace and always seek the best person for the job from a wide range of communities.

What You Will Do

• Manage an active portfolio of commercial customers along the M4 corridor west*
• Maintain and grow a portfolio of SME customers through account management and promotion of Metro Bank's relationship banking and products
• Make lending decisions supporting Metro Bank’s business objectives while ensuring operational processes are followed correctly
• Build relationships with internal stakeholders
• Maximize customer relationships while ensuring compliance and adherence to Treating Customers Fairly (TCF)
• Be responsible for credit risk and financial crime risk within your portfolio
• Support retail colleagues in local stores to generate new business and achieve results
• Work remotely from home, developing and maintaining a local SME customer portfolio in areas including Cardiff, Bristol, Swindon, etc. If you live or work in these areas and have relevant experience, we encourage you to apply!

We value responsibility, integrity, and proactive communication, calling out concerns when necessary.

What You Will Need

• Experience managing a portfolio of SME banking customers, including supporting business growth within a financial services environment
• Knowledge of commercial banking and ability to prepare credit papers
• Proven portfolio and relationship management experience with a track record of growth
• Excellent communication skills and a passion for relationship-led banking
• Proactive attitude to meet and exceed role objectives
• Ability to build rapport internally and externally
• Awareness of financial crime and compliance standards
• Understanding of job-related risks and their implications for stakeholders

Our Promise to You

• Competitive salary, discretionary annual bonus, and benefits including generous holiday allowance, pension scheme, healthcare, life assurance, and colleague discounts
• Comprehensive training and internal career progression opportunities (around 40% of our hires are internal promotions!)
• Flexible hybrid working arrangements to support work-life balance

We believe diverse teams are the strongest teams. We understand that candidates, especially women, may hesitate to apply if they don’t meet every requirement. We welcome applications from those who can do much of what we’re looking for and encourage you to apply even if you’re unsure about ticking every box. Please note that we may close the application process early if we receive a high volume of strong candidates. Good luck!