Commercial Assistant Store Manager

Sullivan Tire & Auto Service; Plymouth; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Life and Disability Insurance

Paid Holidays, Personal Time, and Vac

Discounted Services

Employee Stock Ownership Plan-Retire

Flexible Spending

401(k) with Company Match

Tuition Reimbursement

Job summary

Sullivan Tire & Auto Service is seeking a Commercial Assistant Store Manager to build strong customer relationships and support production workflow. You will help maximize sales, income and customer contact while ensuring top service quality.

The role collaborates with management to improve efficiency and profitability and to enforce internal controls. Responsibilities include handling sales/admin tasks, taking calls, generating estimates, and maintaining records.

Qualifications

• Minimum of high school diploma with 3-5 years of industry/commercial experience.
• Strong customer service skills in a commercial environment.
• Ability to multi-task in a fast-paced environment.
• Conflict resolution skills.

Responsibilities

• Assist in all aspects of sales and administration to maximize sales, income, and customer contact goals.
• Answer telephone to provide product information, schedule appointments, and assist customers with tire/service needs.
• Manage customer relationships and liaise between technicians and customers.
• Speak with customers to accept service for work.
• Generate estimates and explain options for parts, services, and warranties.
• Conduct post repair follow-up and resolve customer complaints.
• Educate customers about Sullivan Shamrock Service value.
• Adhere to safety rules and maintain paperwork, inventory records and purchases.

Skills

Strong customer service skills

Conflict resolution skills

Solid understanding of automotive tire

Ability to multi-task

Strong time management skills

Maddenco, Microsoft Office, internal软件

Team player

Education

High school diploma

Tools

Maddenco

Microsoft Office

Internal software applications

Job description

Description

Sullivan Tire, an employee-owned company, is seeking a Commercial Assistant Store Manager. This position will manage customer relationships and assist with production workflow to maximize sales, income and customer contact goals while delivering the highest quality of service and customer satisfaction. Works closely with management to increase profitability through improved efficiencies and productivity levels. Adheres to internal controls, policies, and procedures.

Responsibilities

• Assist in all aspects of sales and administration in an effort to maximize all sales, income, and customer contact goals. Use informational tools and assist Store Manager to ensure optimal productivity and workflow efficiency.
• Answer telephone to provide customers with product information, schedule appointments, and assist customers with their tire and service needs.
• Manage customer relationships and serve as a liaison between technicians and customers.
• Speak with customers to accept service for work.
• Generate estimates. Fully and knowledgably explain the benefits and features of all options available to the customer when suggesting the purchase of parts, services, and warranties.
• Conduct post repair follow-up and resolve any customer complaints.
• Educate all customers through the practices of Sullivan Shamrock Service of the value of doing business with Sullivan Tire.
• Adhere to all safety rules and regulations at all times.
• Maintain proper paperwork for all daily operations including:
• Properly complete sales and inventory transactions on computer system.
• Maintain accurate inventory records through computer system. Properly receive inventory and re-bill tires and parts received on a daily basis.
• Be proficient in all aspects of customer billing and credit authorization procedures being particularly careful to protect Company assets and the privacy of every customer.
• Properly record purchases and purchase orders.
• Follow all POS “start-day/end-day” procedures as well as recordkeeping and bank deposit systems.
• Assume other responsibilities as needed.

Requirements

Education/Experience

Minimum of high school diploma with 3-5 years of industry/commercial experience.

Skills/Knowledge

• Strong customer service skills in a commercial environment
• Conflict resolution skills
• Solid understanding of automotive tire and auto service industry
• Ability to multi-task in a fast-paced environment
• Strong time management skills
• Working knowledge of Maddenco, Microsoft Office, and our internal software applications
• Team player

Benefits

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Stock Ownership Plan-Retirement Plan
• Flexible Spending
• 401(k) with Company Match
• Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a family member.” Come and join our family!