Commercial Assistant

IG Masonry Support; Swadlincote; On-site; GBP 24,000 - 30,000; Full time

Job summary

IG Masonry Support seeks a Commercial Assistant to facilitate key commercial functions and support the tender-to-order process. This role involves client communication, office administration, and ensuring exceptional customer service standards. Ideal candidates will bring strong organizational skills and a proactive attitude, contributing to operational efficiency within a dynamic environment.

Qualifications

• Experience in administrative or sales support roles in fast-paced environments.
• Strong communication and interpersonal skills with a professional telephone manner.
• Ability to manage multiple priorities effectively.

Responsibilities

• Prepare and manage tenders throughout the quotation and estimating process.
• Provide operational support and assist with administrative duties.
• Cultivate a customer-first service culture for internal and external stakeholders.

Skills

Communication

Organisational Skills

Attention to Detail

Health & Safety Principles

Microsoft Office Suite

Customer-Centric Approach

Job description

This is a Permanent , Full Time vacancy that will close in 24 days at 23:59 BST .

The Vacancy

The Commercial Assistant is responsible for supporting and facilitating key commercial functions within Smartroof. This role plays a critical part in the tender-to-order process, client communication, and general office administration, ensuring operational efficiency and upholding exceptional standards of professionalism and customer service.

Key Responsibilities/Duties:

• Prepare and produce new tenders throughout the quotation and estimating process.
• Maintain accurate and timely updates to the tender monitor and order book following tender receipt, quotation production, and order placement.
• Manage and process 'supply-only' and TimberFrame orders efficiently.
• Process orders for ancillary items upon receipt of confirmed orders.
• Assist in the revision of quotations based on customer requests and during price adjustment implementations.
• Conduct follow-up communications with customers regarding quotations, diligently gathering feedback for continuous improvement.
• Cultivate and maintain a strong customer-first service culture for both internal and external stakeholders.
• Serve as a primary point of contact for incoming calls, providing prompt and professional responses, directing enquiries, and assisting customers and colleagues.
• Demonstrate effective use of the company's "6 Agreements of Collaboration" to foster strong working relationships.
• Operational Support & Administration:
  • Promote and adhere to all Health & Safety policies and procedures, demonstrating excellent personal safety practices and proactively addressing unsafe behaviours observed.
  • Contribute to general office and remote working etiquette, fostering a respectful and professional environment that supports collaborative teamwork.
  • Undertake general administrative duties, including but not limited to, booking meeting rooms and assisting with Director-level requests.
  • Undertake cross-training within other departments to provide cover for colleague holidays or absences, ensuring business continuity.
• Adaptability & Continuous Improvement:
  • Actively participate in any other reasonable tasks related to the position as required by the evolving market conditions and business environment, contributing to the company's expansion and ongoing objectives.

Skills & Experience:

• Proven experience in an administrative, sales support, or commercial coordination role within a fast-paced environment.
• Strong demonstrable understanding and commitment to Health & Safety principles and best practices.
• Exceptional communication and interpersonal skills, with a professional and polite telephone manner.
• Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• A proactive and collaborative team player with a strong work ethic and adaptable approach.
• Demonstrated ability to instil and maintain a customer-centric approach.

The Company

Smartroof, the original and the best Room in Roof solution became part of The Keystone Group 2012. Operating from Swadlincote (South Derbyshire). Smartroof provides a complete, eco-friendly, structural timber, insulated room-in-roof panel system, creating instant useable space. The company continues to experience double digit growth and success in supply to the regional and national housebuilding sector throughout GB.