Sales Assistant

LUSH; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading company in cosmetics seeks a Sales Assistant to create an engaging shopping experience in Northampton. The role involves welcoming customers, providing personalized recommendations, and hosting events. With a focus on kindness and community, LUSH offers a supportive work environment with extensive employee benefits.

Benefits

Holiday allowance

50% discount on Lush products and spa treatments

Profit-based bonus

Pension scheme

Paid day off for your birthday

Flexible working

Qualifications

• Passion for delivering exceptional customer service.
• Ability to inspire team positivity.
• Effective communication to foster collaboration.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs.
• Assist in hosting in-store events, promoting a memorable experience.

Skills

Customer Experience

Teamwork

Communication

Job description

Application Deadline: 28 June 2025

Department: Retail

Location: Northampton

Compensation: £12.60 / hour

Description

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Think you've got what it takes? Come in and have a chat with us!
We strongly encourage applicants to drop in and have a chat regarding the position, so that we can answer any further questions you might have. This drop-in chat is considered part of the application process and, as such, applicants are more likely to be considered for interview, following this conversation.
If you are unable to meet us in person, do call the store during the Drop-in period so that we can answer your questions that way.

Key Information

Hours available:
8 hours per week - plus potential overtime, dependent on the needs of the business

Application Deadline:
Saturday 28th June, 2025

Drop-in/informal chats:
16th-22nd June, 27th-29th June and 1st-6th July - during shop opening hours.

The next stage
After your drop in chat, if your application is being progressed to the next stage, please ensure you have your Right to Work in the UK documents to hand, as your interview will incorporate a Trial shift, working on the shopfloor.

Interview Dates:
8th - 12th July

Start Date and Training:
Tuesday 22nd July and Tuesday 29th July - applicants must be available on both of these days.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.
  
  

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.



Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Financial childcare support on return to work*
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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