Commercial and Operations Director

ZipRecruiter; England; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

A leading creative agency seeks a Commercial & Operations Director to drive financial strategy and operational excellence. This senior role involves shaping pricing, overseeing contracts, and ensuring profitability while supporting creative delivery. The ideal candidate will have over 10 years of experience in a commercial role within a creative environment, demonstrating strong leadership and collaboration skills.

Benefits

Hybrid working

Personal development focus

Comprehensive benefits package

Qualifications

• 10+ years in a senior commercial or operational role within a creative environment.
• Experienced with global clients and multi-currency projects.

Responsibilities

• Lead financial strategy, forecasting, and modelling for growth.
• Own commercial planning and client contract negotiation.
• Monitor profitability and lead margin improvement initiatives.

Skills

Financial Strategy

Commercial Acumen

Leadership

Collaboration

Job description

Job Description

Are you a commercially-minded leader with a strong financial strategy background, who understands the business mechanics behind great creative work?

Do you know how to shape the financial future of a growing creative agency by crafting smart pricing models, negotiating robust contracts, and ensuring healthy margins, all while supporting outstanding creative delivery?

Our client is a purpose-led creative agency combining strategy, storytelling, and design to tackle global challenges. As they grow, they’re looking for a Commercial & Operations Director to help scale the business with smart commercials, smooth delivery, and strong operations.

This senior role reports directly to the MD and plays a key part in how the agency runs and grows. You’ll work closely with creative, delivery, and leadership teams to shape pricing, operations, and process - keeping things commercially focused without losing the creative focus.

Key Responsibilities:

• Lead financial strategy, forecasting, and modelling to support smart, sustainable growth
• Own commercial planning, pricing, and client contract negotiation
• Monitor profitability and lead margin improvement initiatives across global projects
• Oversee scalable, compliant operational processes that enhance delivery
• Guide the agency through meaningful change, balancing established practices with future-focused thinking
• Collaborate with heads of department to manage supplier and freelancer relationships
• Provide leadership, clarity, and support to a small, capable commercial/ops team

About You:

• 10+ years in a senior commercial or operational role within a creative, digital, or design-led environment
• Comfortable leading commercial change and driving operational excellence
• Experienced working with global clients and navigating multi-currency projects
• Strong knowledge of contract law, IP rights, and compliance in creative industries
• Able to blend commercial acumen with a strong understanding of the creative process
• Naturally collaborative, with the confidence to challenge and the pragmatism to support
• Comfortable leading others through transformation - including Gen AI and new delivery models
• A background in project delivery or production would be a plus

What’s on Offer:

• A competitive salary depending on experience
• Hybrid working in a creative, low-ego, high-performance culture
• A strong focus on personal development, team wellbeing, and work-life balance
• Comprehensive benefits package aligned with the agency’s people-first values

Early applications are encouraged.

If you have the skills and experience for this opportunity and the ambition to take on this position, please contact Thais for further details or email your CV today.

-By email: [e-mail]

-By phone: [phone]