Commercial Analytics & Insights Analyst

British Airways; Hounslow; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Staff travel benefits

Discounted fares (Hotline)

Job summary

British Airways is seeking an Commercial Analytics & Insights Analyst to help shape decisions behind how we fly, invest, and serve customers. You will turn data into clear recommendations to support commercial performance across the airline.

You’ll deliver forecasts, analyse trends, and support performance improvement through modelling, working with Commercial, Finance and Network teams. A strong analytical mindset and stakeholder communication are essential.

Qualifications

• Experience analysing data and producing actionable insights.
• Strong numerical and problem-solving skills.
• Ability to communicate complex information clearly to stakeholders.
• Experience building effective stakeholder relationships.
• Exposure to AI tools or analytics technologies is desirable.

Responsibilities

• Deliver forecasts and performance updates for stakeholders across Commercial, Finance and Network teams.
• Analyse commercial data to identify trends, risks and opportunities.
• Support target setting and performance improvement through modelling and insight.
• Investigate areas of concern and provide data-backed recommendations.
• Monitor performance against business objectives and commercial plans.
• Evaluate pricing, product and proposition changes.
• Prepare and present findings to senior stakeholders.
• Work with partner airlines to understand wider market and network performance.
• Leverage AI-driven tools to transform analytical processes and insights.

Skills

Data analysis

Stakeholder communication

Problem solving

Numerical skills

Education

Bachelor's degree in a relevant field

Tools

AI tools

Job description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Commercial Analytics & Insights Analyst

At British Airways, data helps shape the decisions behind how we fly, where we invest, and how we serve our customers. Joining the Commercial Analytics & Insights team means working at the heart of those decisions, helping turn information into clear recommendations that support commercial performance across the airline.

What You’ll Do

• Deliver forecasts and performance updates for stakeholders across Commercial, Finance and Network teams.
• Analyse commercial data to identify trends, risks and opportunities.
• Support target setting and performance improvement through modelling and insight.
• Investigate areas of concern and provide clear recommendations backed by data.
• Monitor performance against business objectives and commercial plans.
• Assess competitor activity and market performance.
• Evaluate pricing, product and proposition changes.
• Prepare and present findings to a range of audiences, including senior stakeholders.
• Work with partner airlines to understand wider market and network performance.
• Leverage AI-driven tools to transform analytical processes, generate actionable insights and provide data-led recommendations.

What You’ll Bring To British Airways

A curious and analytical approach, with the ability to turn complex information into clear and practical insight. Strong communication skills, sound commercial judgement, and the confidence to work with a wide range of stakeholders will help drive success in this role. An interest in new technologies and data-led ways of working is also important as we continue to develop our analytical capabilities.

Your Experience

• Experience analysing data and producing actionable insights.
• Strong numerical and problem-solving skills.
• Ability to communicate complex information in a clear and concise way.
• Experience building effective stakeholder relationships.
• Commercial awareness and critical thinking skills.
• Experience using analytical tools and techniques.
• Exposure to AI tools or analytics technologies is desirable.
• Relevant qualifications demonstrating analytical capability.

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.