Commercial Account Manager, Eats SMB

Uber; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Uber is seeking an Account Manager to own growth and success of a portfolio of SMB restaurant partners on Uber Eats. You will act as their primary advisor, using data-driven insights to unlock value, resolve issues, and drive long-term partnerships.

In this fast-paced role, you’ll negotiate, handle ambiguity, and influence the adoption of new features while collaborating with operations, marketing, and product teams to shape regional strategies that scale.

Qualifications

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcome objections.
• Ability to handle high-ambiguity environments and pivot quickly.
• Demonstrated ability to build and leverage data-driven insights for portfolio growth.
• Fluency in English and the local market language.

Responsibilities

• Build and grow long-term partnerships with SMB restaurant partners for Uber Eats.
• Manage partner portfolios, track KPIs, and identify optimization opportunities.
• Resolve merchant issues and unblock growth through data-driven actions.
• Influence adoption of new features and marketing products based on market needs.
• Collaborate with operations, marketing, and product teams on regional strategies.

Skills

Account management

Negotiation

Ambiguity handling

Data-driven insights

English proficiency

Education

High school diploma

Tools

Salesforce

Google Sheets/Excel

Job description

About the role and team

Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to unlock the full potential of the Uber Eats platform. It is a high-stakes environment where your ability to build long-term partnerships directly impacts the livelihood of local businesses and Uber’s mission to move the real world.

The work is fast-paced and requires a grit-based mindset; you will deal with shifting priorities, handle tough negotiations, and build lasting partnerships. We are looking for resourceful owners who are energized by the complex reality of Account Management and can stay resilient through the inevitable "no" to find creative solutions for our partners. If you thrive on autonomy and are motivated by seeing the tangible impact of your work on the community, this is where you will grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

What you'll need

• Experience in account management, operations, sales or customer-facing functions.
• Ability to negotiate with external partners and overcoming objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.
• Fluency in the local language of the market, and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to solve gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.