Commercial Account Manager

Lawes Consulting Group; Essex; On-site; GBP 35,000 - 55,000; Full time

Job summary

Lawes Consulting Group is seeking an experienced Account Manager to join our Essex-based commercial insurance team. You will own a portfolio of clients, nurture relationships with clients and insurers, and drive high-quality service and renewal outcomes.

You will manage new business, mid-term adjustments, and policy documentation while working within a regulated environment. Experience with Acturis or similar systems is beneficial and targets/SLAs will be part of performance measurement.

Qualifications

• Previous experience within commercial insurance is essential.
• Proven ability to manage a portfolio of commercial clients.
• Strong understanding of commercial insurance products and processes.
• Property insurance experience would be advantageous.
• Experience working within a regulated insurance environment.
• Proven ability to meet targets and SLAs.

Responsibilities

• Manage and develop an established portfolio of commercial insurance clients.
• Build and maintain strong relationships with clients and insurers.
• Manage the full renewal process, ensuring suitable terms are obtained and presented to clients.
• Process new business, mid-term adjustments and policy documentation.
• Resolve client and insurer queries efficiently and professionally.
• Identify opportunities to develop existing accounts and introduce additional products where appropriate.
• Ensure all client activity is managed in accordance with regulatory requirements and internal procedures.
• Maintain accurate client records and ensure documentation is completed to a high standard.
• Support the delivery of agreed service levels and positive client outcomes.
• Take ownership of client relationships and act as a key point of contact.
• Balance a varied workload and manage deadlines.

Skills

Communication

Account management

Relationship-building

Time management

Problem-solving

Client service

Proactive mindset

Education

Cert CII

Dip CII

Job description

We are seeking an experienced Account Managerto join our client's growing team in Essex. This is an excellent opportunity for a commercial insurance professional to take ownership of a portfolio of clients, develop strong relationships and provide a high level of service.

The successful candidate will work closely with clients, insurers and internal teams, playing an important role in retaining and developing the existing book of business.

RESPONSIBILITIES

• Manage and develop an established portfolio of commercial insurance clients.
• Build and maintain strong relationships with clients and insurers.
• Manage the full renewal process, ensuring suitable terms are obtained and presented to clients.
• Process new business, mid-term adjustments and policy documentation.
• Resolve client and insurer queries efficiently and professionally.
• Identify opportunities to develop existing accounts and introduce additional products where appropriate.
• Ensure all client activity is managed in accordance with regulatory requirements and internal procedures.
• Maintain accurate client records and ensure all documentation is completed to a high standard.
• Support the delivery of agreed service levels and positive client outcomes.

DAY-TO-DAY

• Working within a collaborative commercial insurance team.
• Taking ownership of client relationships and acting as a key point of contact.
• Balancing a varied workload while managing competing priorities and deadlines.
• Working closely with colleagues and insurers to deliver effective solutions.
• Maintaining a proactive approach to client service and account development.
• Working within a regulated environment and ensuring consistently high standards.
• Using Acturis as part of the day-to-day account management process.
• Contributing to a positive team environment and sharing knowledge and experience with colleagues.

EXPERIENCE & REQUIREMENTS

• Previous experience within commercial insurance is essential.
• Proven experience managing a portfolio of commercial clients.
• Strong understanding of commercial insurance products and processes.
• Property insurance experience would be advantageous.
• Experience working within a regulated insurance environment.
• Proven ability to meet targets and agreed SLAs.
• Cert CII or Dip CII would be desirable.

SKILLS

• Excellent communication and relationship-building skills.
• Highly organised with excellent attention to detail.
• Commercially aware and confident identifying opportunities.
• Proactive and self-motivated approach.
• Ability to manage workload effectively and work to deadlines.
• Strong problem-solving skills.
• Professional and confident when dealing with clients, insurers and colleagues.