Commercial Account Manager

Lawes Consulting Group; England; On-site; GBP 42,000 - 50,000; Full time

Job summary

Lawes Consulting Group in Buckinghamshire is seeking a Commercial Account Manager to build lasting relationships with a portfolio of commercial and rural clients, driving retention and opportunities for revenue growth.

You will deliver high standards of service, handle client queries, maintain compliant documentation, and liaise with colleagues to ensure a seamless client experience, while keeping industry knowledge up to date.

Qualifications

• Proven track record within a commercial insurance environment.
• Experience in a customer-facing role delivering exceptional service.
• Knowledge of commercial insurance sector; rural/agricultural risks advantageous.

Responsibilities

• Manage a portfolio of commercial clients and build long-term relationships.
• Identify cross-selling opportunities to drive growth.
• Deliver high standards of service and maintain compliant documentation.
• Coordinate with team and stakeholders to ensure a seamless client experience.
• Keep technical and professional knowledge up to date through development.

Skills

Verbal communication

Written communication

Relationship-building

Account management

Organised

Compliance

Detail-oriented

Job description

Salary: £45,000 (dependent on experience)

Location: Buckinghamshire

Purpose of role

Our client, a leading and well-established insurance provider, is looking for a Commercial Account Manager to join a high-performing team. The purpose of the role is to build strong, lasting relationships with a portfolio of commercial and rural clients, driving retention and identifying opportunities for additional revenue, all while delivering a service tailored to each customer's individual needs.

Responsibilities

• Manage a portfolio of commercial clients, developing long-term relationships that support their specific requirements.
• Contribute to wider business growth by proactively identifying cross-selling opportunities.
• Deliver consistently high standards of service to both new and existing customers, following through on commitments and exceeding expectations.
• Build strong working relationships across the team and with key contacts.
• Ensure all client interactions, instructions, and documentation are handled in line with compliance and regulatory requirements.

Day-to-day

• Acting as the main point of contact for a varied portfolio of commercial clients, handling queries and account matters.
• Reviewing client needs and spotting opportunities to broaden their cover.
• Processing customer instructions and maintaining accurate, compliant documentation.
• Liaising with colleagues and key stakeholders to ensure a seamless client experience.
• Keeping technical and professional knowledge up to date through ongoing development.

Experience

• Proven track record within a commercial insurance environment.
• Demonstrable experience in a customer-facing role, delivering exceptional service.
• Good working knowledge of the commercial insurance sector; exposure to rural or agricultural risks would be an advantage.

Skills

• Excellent verbal and written communication.
• Relationship-building and account management ability.
• Organised, compliant, and detail-focused.