Commercial Account Handler – Norwich

Alan Boswell Group; Norwich; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Commercial Account Handler in Norwich, where your technical expertise and customer service skills will shine. This role offers the chance to manage a diverse portfolio of client insurance plans, ensuring top-notch service and tailored advice. With nearly 40 years of market presence, the firm values its employees and provides ample opportunities for professional growth and development. If you are detail-oriented and passionate about delivering exceptional service, this position is perfect for you. Embrace the opportunity to thrive in a supportive environment that nurtures talent and rewards success.

Benefits

25 days annual leave + Bank Holidays

Discretionary annual Company bonus scheme

Life Insurance (4x annual salary)

Salary Exchange pension scheme

Supported professional training and development

Discounted financial services and insurance products

Funded professional memberships

Recruitment referral incentive bonus

Client introduction commission incentive

Qualifications

• Experience in a commercial environment is preferred.
• Excellent communication and administrative skills are crucial.

Responsibilities

• Administer a portfolio of client insurance plans professionally.
• Act as the first point of contact for client queries and adjustments.

Skills

Customer Service Skills

Technical Skills

Communication Skills

Attention to Detail

Administrative Skills

Job description

We are looking for an experienced individual with excellent technical and customer service skills to join our team of account handlers at our head office in Norwich.

Posted: 16/12/24

Location: Norwich

Hours: Full-time

Job type: Commercial Account Handler

Yearly salary: (not specified)

Working closely with the commercial account executives to assist with negotiating with insurers and providing tailored insurance advice and first-class customer service to our clients.

The role

As a commercial handler, you will be expected to administer a portfolio of client insurance plans in a professional and ethical manner following agreed procedures. The ideal candidate will need to be able to handle a full range of commercial business across all classes. You will be your client’s first point of contact for cover queries, mid-term adjustments, quotations for additional insurances, document issue, and many other tasks and projects.

The position does require some experience of working within a commercial environment. If you do not have this but are interested in working within the Alan Boswell Group Commercial Team, please contact us to find out more.

There will be a lot of scope and opportunity to develop within the commercial environment. The enquiries come from existing clients, the web, commercial executives, introducers, by recommendations, and up and cross selling. The most suitable candidates will need to have good communication and administrative skills, and attention to detail is paramount.

Benefits

1. 25 days annual leave + Bank Holidays (option to purchase up to three additional holiday days in April each year)
2. Discretionary annual Company bonus scheme
3. Life Insurance (4x annual salary)
4. Salary Exchange pension scheme
5. Supported professional training and development
6. Discounted financial services and insurance products
7. Funded professional memberships
8. Recruitment referral incentive bonus ‘refer a friend’
9. Client introduction commission incentive

About us and what we offer

Alan Boswell Group has built its reputation as the natural choice for friendly, expert advice on insurance, risk management, and financial services. Its stability within the market for nearly 40 years builds on its success, but it also reflects the market by changing rapidly to meet our customer requirements. We are proud of our people, their successes, and value their contributions to our growing business. We provide training support to undertake professional qualifications for further promotional prospects to enable us to hold on to and nurture talent.

Apply online

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