Commercial Account Handler

Howden; Thatcham; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

22 days holiday

Life Assurance up to 4x salary

Income protection

Contributory pension scheme

Healthcare Cashplan

Discounts on retailer/policies

Salary sacrifice schemes

Job summary

Howden is seeking a Commercial Account Handler to join our Consumer & Local Commercial team in the UK. You will build rapport with new and existing clients, spanning from sole traders to MDs/CEOs, and collaborate with the Branch Manager to hit objectives.

Responsibilities include reviewing client documentation with accuracy, ensuring compliance, and supporting Commercial Account Executives to achieve renewal targets and high customer satisfaction.

Qualifications

• Strong attention to detail when reviewing client documentation to support quoting.
• Ability to build and maintain relationships with internal stakeholders, clients and external contacts to ensure compliance and meet expectations.
• Assist Commercial Account Executives in achieving high renewal retention and customer satisfaction while meeting FCA requirements.

Responsibilities

• Build rapport with new and existing clients, from sole traders to large organisations' leadership, and work with Branch Manager to achieve objectives.
• Support client service excellence through accurate data handling and proactive follow-up.

Skills

Attention to detail

Relationship building

Renewal management

Data processing

Job description

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID-19 vaccine development to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us. We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team have grown rapidly over the last 14 years', and we now have over 200 people within the team across the UK. In this role you will be responsible for building rapport with new and existing clients, who could range from sole traders, through to the MD/CEO of a large organisation, and working closely with the Branch Manager to achieve

objectives.

About you:

• You will have strong attention to detail as you will be reviewing client documentation, ensuring the information is comprehensive and accurate to support the quoting process
• You must have the ability to build and maintain strong relationships with internal stakeholders, clients and external contacts to ensure we meet expectations and compliance standards
• You will be assisting the Commercial Account Executives in achieving high levels of renewal retention, whilst exceeding customer expectations and meeting FCA requirements.
• You are willing to learn, as every day will be different. This is a great opportunity to progress your career as a
• Commercial Account Handler and become further your professional qualifications.
• You have the ability to process data promptly and accurately on relevant systems in order to support and improve

high levels of client service, internal process execution and to facilitate informed analysis

Rewards:

We believe that great work and dedication should be rewarded, that's why we offer:

• 22 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
  • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
  • Contributory pension scheme - 4% employer contribution and 5% employee contribution, rising to 5% & 5% in April 2025
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
• Access to a host of lifestyle and financial benefits that you can choose from:
  • Discounts on gym membership across the UK
  • Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase
  • Access to a range of insurance polices through Howden at discounted rates
  • Access to hundreds of high-street retailer discounts