Commercial Account Coordinator

MCS; Greater Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Account Coordinator to enhance customer satisfaction through exceptional service. This role involves managing work orders, collaborating with operations teams, and ensuring timely updates for clients and vendors. Ideal candidates will possess strong communication and multitasking skills, thrive in a dynamic environment, and have a keen eye for detail. Join a forward-thinking company that values your contributions and offers a supportive work atmosphere where you can grow your career.

Qualifications

• High School Diploma or equivalent work experience required.
• Six months of internal or relevant experience preferred.

Responsibilities

• Manage a high volume of work orders in multiple portals efficiently.
• Provide exceptional support through phone, email, and web-based platforms.
• Conduct follow-up communications to confirm scheduled services.

Skills

Communication Skills

Multitasking

Problem-Solving

Organizational Skills

Attention to Detail

Time Management

Education

High School Diploma

Job description

At Chain Store Maintenance - an MCS Company, we strive to make communities shine through the exceptional customer service we provide our customers and our vendors.

As an Account Coordinator of CSM, your primary responsibility will be to provide account support to ensure the successful completion of work orders, including dispatch, closeout, and escalations, for both clients and vendors.

Essential Duties & Responsibilities:

• Manage a high volume of work orders in multiple portals efficiently and professionally.
• Monitor and populate work order updates in client and internal portals, including real-time status notifications, photo uploads, and close outs.
• Partner with internal and external operations team to ensure alignment at month end for billing validation.
• Conduct follow-up communications to confirm scheduled and completed services.
• Provide exceptional support through phone, email, and web-based platforms.
• Prepare and upload accurate estimates to customers.
• Other duties may be assigned as the role evolves, based on the needs of the business.

Supervisory Responsibilities:

This position has no supervisory responsibilities

This position has supervisory responsibilities

Competencies:

• Exceptional written and verbal communication skills.
• Strong multitasking abilities, with the capacity to manage time efficiently in a fast-paced, dynamic environment.
• Proven problem-solving skills with the ability to address and resolve customer concerns in a professional manner.
• Must be well organized and have a high attention to detail.
• Must have a high sense of urgency.
• Capable of working both independently and collaboratively within a team environment.

Education and Experience:

Education: High School Diploma or equivalent work experience

Experience: Six months of internal or relevant experience

Physical Requirements and Work Content:

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate controlled environment with frequent computer, mouse and phone work.

Additional Comments:

These declarations are not to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

EOE; disabled/vets