Collision and Disclosure Support Officer

Sussex Police; Shoreham-by-Sea; On-site; GBP 28,914 - 30,897; Full time

Benefits offered by this job

Career progression

Contributory pension scheme (LGPS)

Generous annual leave allowance

Discounts for everyday spend

On-site gyms and sports clubs

Financial and mental wellbeing support

Job summary

Sussex Police is looking for a Collisions and Disclosure support officer in Shoreham-by-Sea to enhance road safety through effective management of collision reports.

The ideal candidate will possess excellent customer service skills, strong attention to detail, and the ability to handle sensitive information with integrity. Join us to make a significant difference in our communities.

Benefits include career progression and a contributory pension scheme.

Qualifications

• Demonstrated ability to produce clear, concise information.
• Experience with handling sensitive and classified information.
• Ability to prioritize workloads and work under pressure.

Responsibilities

• Manage injury and damage collision reports, gathering evidence.
• Review and conduct further enquiries for damage only collision files.
• Ensure disclosure of Police collision reports in line with policies.
• Communicate with internal and external customers, ensuring excellent service.

Skills

Excellent customer services skills

Confident decision maker

Maintain integrity when dealing with sensitive information

Understanding of GDPR

Excellent organisational skills

Strong attention to detail

Teamwork

IT literate

High level of emotional resilience

Job description

Division / Department - Operations Command

Grade - Grade 8

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £28,914 - £30,897

Working Hours - 37.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Shoreham

The starting salary for this role will usually be at the bottom of the salary range and will be pro‑rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work self‑lessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

Do you have an interest in promoting road safety?

Do you want to deliver an excellent standard of service to members of the public involved in road traffic collisions?

We have an exciting opportunity to join the Collisions Process Unit at Shoreham Police Station as a Collisions and Disclosure support officer, a role which helps to keep our roads safe.

Collisions and Disclosure support officers are an important part of our Collision Teams, they work closely with Police Staff and Police Officer colleagues to provide an excellent service to the victims of collisions.

You will be responsible for:

• Managing injury and damage only collision reports , gathering evidence to assist in the investigation, ensuring accurate information is identified and recorded.
• Reviewing damage only collision files reported at Police station front counters or via the single online home portal and carry out any further enquiries necessary to determine the appropriate disposal of the case notifying all parties of your rationale. This must follow the investigations framework and the THRIVE/NDM principals.
• Disclosure of Police collision reports in line with civil disclosure and force policies ensuring sensitive information is always redacted as required.
• Communicating with internal and external customers, including members of the public, solicitors and insurance companies delivering excellent customer service.

Skills & Experience

• Excellent customer services skills, including written and oral communication skills, demonstrating the ability to produce clear, concise and accurate information.
• Confident decision maker, taking cognisance of the investigative framework using the THRIVE/NDM principals.
• Maintain a high degree of integrity when dealing with sensitive and classified information.
• Demonstrate understanding of General Data Protection Regulations ( GDPR).
• Excellent organisational skills with an ability to prioritise workloads and work under pressure.
• Strong attention to detail.
• Work as part of a team.
• IT literate and able to learn new processes and systems quickly.
• High level of emotional resilience required, as you will be dealing with distressing and emotive cases involving fatalities and serious injuries.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on‑site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

During Training you will be required to work 0800 x 1600 in the Collision Process Unit office at Shoreham Police Station. Flexitime will be available when your training is complete, you are competent in the role and are working independently. Flexitime arrangements to be approved with Team Leader.

For further information please contact Collision Process Unit Team Leaders to discuss the role:

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. For more information, you can read our full anti‑racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [e-mail] to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self‑employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.