College Services Team Leader

East Kent College; Canterbury; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous Holiday Allowance (27 days)

Flexible Personal Leave

Exclusive Discounts & Perks

Wellbeing and Health Support

Competitive Pension Scheme

Job summary

East Kent Colleges Group Canterbury College is seeking a College Services Team Leader (Exams) to lead the Exams Team and deliver a responsive, customer‑oriented service for students during the assessment and exams process.

The role requires strong knowledge of JCQ regulations, experience in exams management, and a focus on data accuracy. The team supports around thousands of students annually, with a commitment to safeguarding and inclusion.

Qualifications

• Experienced exams professional with detailed knowledge of JCQ regulations.
• Proven ability to lead a team and deliver a responsive customer-oriented service.
• Strong IT skills to support and enhance the student experience.

Responsibilities

• Lead and manage the Exams Team to deliver efficient, student-facing exam services.
• Ensure compliance with JCQ and awarding body regulations.
• Develop and enhance the student examination journey through robust data practices and IT systems.

Skills

Exams management

JCQ regulations

Data validation

Attention to detail

Empathetic leadership

Job description

About The Role

Inspire Teams, Strengthen Services, Elevate Student Experience - Join us as College Services Team Leader

EKC Canterbury College are seeking a College Services Team Leader (Exams) to join the Group. As a College Services Team Leader, you will lead and manage the Exams Team in providing an efficient responsive customer orientated service within the College Services team.

Benefits

• Generous Holiday Allowance (27 days)
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme

About You

Full list of company benefits

This role is pivotal in supporting our students throughout the assessment / exams process and ensuring compliance for the College and students with JCQ and awarding body regulations.

We work with approximately 17 awarding body and have on occasions exam sittings of up to 500 students. We have around 4000 students and the predominance of those will take exams and or assessments as part of their qualification.

You will be an experienced exams professional with detailed knowledge of JCQ regulations and have an empathetic outlook to support your team and our students with their entire exam journey. You will ideally have experience of undertaking the role of Exams Centre Officer/Manager or demonstrate the ability to discharge this role.

You will be able to demonstrate good levels of data validation and attention to detail with proven IT skills which will be required to develop and enhance the student experience.

If you are interested in an informal chat about the role, or have any queries, please email us on [e-mail].

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities.

We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer.

This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.