Collections Team Lead

JR United Kingdom; Bradford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment group is seeking a Collections Team Manager to lead a team responsible for timely debt recovery from SME clients. The role involves driving improvements in efficiency, customer experience, and team performance. Ideal candidates will have proven leadership experience, strong analytical skills, and a customer-focused mindset.

Qualifications

• Proven experience in a collections or credit management leadership role.
• Strong people management and communication skills.
• Customer-focused approach with analytical abilities.

Responsibilities

• Lead and motivate the collections team to meet targets.
• Monitor collections performance and report on KPIs.
• Identify and implement process improvements.

Skills

People Management

Communication

Analytical Skills

Problem Solving

Customer Focus

Education

GCSE Maths & English (Grade C or above)

Degree or equivalent qualification

Tools

Microsoft Office

Data Reporting Tools

Job description

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Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.

Key Responsibilities:

• Lead and motivate the collections team to meet performance targets and service levels.
• Monitor and report on debt position, collections performance, and key KPIs.
• Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.
• Support team development through training, coaching and cross-skilling initiatives.
• Handle escalated queries and ensure prompt resolution within SLA.
• Maintain compliance with all relevant policies, procedures and regulations.
• Collaborate with internal stakeholders to enhance customer journey and operational performance.
• Oversee planning, productivity and day-to-day performance management.

Key Requirements:

• Proven experience in a similar collections or credit management leadership role.
• Strong people management skills, with the ability to inspire and develop teams.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving ability.
• Proficiency in Microsoft Office and comfortable working with data and reporting tools.
• A customer-focused and results-driven approach.
• GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.

This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.