Collections Representative

Travel + Leisure Co.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Discounted hotel stays (Australia, etc

Job summary

Travel + Leisure Co. is seeking an experienced Collections Representative to join our team. You will handle high-volume outbound calls to negotiate, service, and collect on portfolio accounts while delivering outstanding customer service and compliant, informed advice on products and accounts.

You will drive arrears recovery, pursue payment plans, and maintain confidential records, contributing to team KPIs and continuous improvement in collections strategies.

Qualifications

• High-volume outbound calls experience.
• Excellent negotiation skills with empathy.
• Strong customer-service orientation and problem-solving ability.
• Proficient in Microsoft Office and basic CRM usage.
• Experience in collections, customer service, or sales call center environments.
• Reliable organisation and attention to detail.

Responsibilities

• Make high-volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Deliver outstanding customer service to maximise satisfaction and mitigate complaints.
• Provide accurate advice on products, services, and accounts.
• Maximise recovery of arrears to meet targets.
• Follow up on accounts to ensure payment plans are fulfilled.
• Maintain accurate records in collections and servicing systems.

Skills

Outbound calls

Negotiation

Customer service

Microsoft Office

Collections experience

Attention to detail

Tools

CRM software

Office software

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel + Leisure Co., every day is an adventure where drive meets opportunity. Wherever you want to take your career, let's get there together.

We are seeking an experienced Collections Representative to join our team!

How You’ll Shine

• High volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations.
• Provide accurate advice on products, services, and accounts.
• Maximize recovery of arrears to ensure targets are consistently met.
• Work toward solutions with customers through empathy and negotiation.
• Make sound decisions based on customer's ability and willingness to pay, aligned with legislative and policy guidelines.
• Implement timely resolutions for delinquent or irregular accounts.
• Maintain accurate records in collections and servicing systems while ensuring confidentiality.
• Follow up on accounts to ensure payment plans are fulfilled.
• Comply with regulations by completing required training and testing.
• Contribute proactively in team meetings to improve collections and recovery strategies.
• Achieve KPIs and targets on both individual and departmental levels.
• Perform account administration and other duties as required.

How You’ll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Benefits include:

• Comprehensive benefits package including health insurance and retirement plans.
• Professional development opportunities to support career growth.
• Discounted hotel stays across Australia, Fiji, and New Zealand.
• Subsidized private health cover upon successful completion of probation.

What You Will Bring

• Excellent time management and self-motivation skills.
• Flexibility and adaptability to thrive in a fast-paced environment.
• Ability to work rostered hours when required.
• Intermediate Microsoft Office proficiency.
• Strong negotiation skills with patience, perseverance, and empathy.
• Experience in collections, customer service, or sales call center environments.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.