Collections & Recovery Specialist

Sopra Steria Group; Leeds; Hybrid; GBP 27,000; Full time

Job summary

A leading company is seeking a Collections & Recovery Specialist in Leeds to support NHS organisations' financial health. The role involves managing overdue accounts with a strong emphasis on customer service and relationship building. With full training provided, this full-time position offers excellent career development opportunities and flexible working arrangements.

Benefits

25 days annual leave

Life assurance

Pension

Flexible benefits fund

Free parking

On-site refreshments

Qualifications

• Previous experience in FCA regulated collections or accounts receivable required.
• Strong communication skills with the ability to handle difficult conversations.
• Experience in collections or complaints handling role preferred.

Responsibilities

• Build relationships with customers to recover missed payments.
• Handle invoice queries and create repayment plans.
• Maintain professionalism and provide exceptional customer service.

Skills

Communication

Negotiation

Customer Care

Empathy

Resilience

Compassion

Administration

Tools

MS Excel

Job description

Do you have experience as Collections & Recovery Specialist and a passion for delivering outstanding customer service?

We’re expanding our team and want you to join us! In this important role, you'll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.

With our growth plans for the year ahead, there’s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.

For the first six weeks, you’ll receive on-site training, Monday to Friday. After that, you’ll work from home Tuesday to Friday, with team sessions every Monday at our modern Leeds office, which offers free parking and on-site refreshments.

If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!

What you'll be doing:

• Build relationships with customers and support them to recover missed payments.
• Resolve general invoice queries over the phone and via email.
• Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
• Creating appropriate repayment plans to help customers clear their outstanding debt.
• Collaborating with our clients to resolve any disputed invoice queries.
• Completing administrative tasks such as running reports on ledgers.

What you’ll bring:

• Previous experience in FCA regulated collections or accounts receivable environment is essential.
• Experience within a collections and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
• Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity.
• A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
• Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type:Full-time, Permanent

Location:Leeds

Security Clearance Level:DBS

Internal Recruiter:Kayleigh

Salary:£26,400 per annum

Benefits:25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we supportdifferent ways of working and can offer a range of flexible workingarrangements. So, if you’re interested and need to work flexibly, we encourageyou to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?