Legal & Recoveries Advisor

Marsh Finance Ltd; Rochdale; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and high-performing team at a leading motor finance company as a Legal & Recoveries Advisor. This role offers an exciting opportunity to work in a fast-paced environment, handling complex recovery cases while balancing customer needs with business priorities. You'll engage with customers directly, providing tailored solutions and collaborating with third parties to drive effective outcomes. If you excel under pressure and are committed to delivering exceptional results, this is the perfect opportunity for you to make a significant impact in a rewarding and supportive workplace.

Benefits

25 days holiday + bank holidays

Private healthcare plan

Pension scheme

Employee Assistance Program (EAP)

Wellness plans

Regular employee engagement events

Qualifications

• Strong background in regulated collections or recoveries with proven KPI achievements.
• Ability to provide tailored customer solutions while balancing business needs.

Responsibilities

• Provide first-class support to customers in default via calls, email, and webchat.
• Assess cases for appropriate next steps, including asset recovery or litigation.

Skills

Customer-Centric Problem-Solving

High Performance in Collections

Adaptability

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Job description

Direct message the job poster from Marsh Finance Ltd

Do you excel in a high-energy, target-focused environment?

Join Marsh Finance, a leader in motor finance, and make your mark as a Legal & Recoveries Advisor. This role offers the chance to work alongside a team of high performers in a fast-paced, results-driven environment where no two days are the same. Your ability to thrive under pressure, manage competing priorities, and consistently exceed expectations will set you apart.

About Us

At Marsh Finance, we combine over 50 years of expertise with a customer-first approach to motor finance. We’re looking for an exceptional individual who thrives in a busy, high-pressure environment, handling complex recovery cases with precision, empathy, and commercial focus.

About the Role

As a Legal & Recoveries Advisor, you’ll work closely with customers who have defaulted on their motor finance agreements, balancing individual circumstances with business priorities to reach fair and commercially sound solutions. This is a fast-paced role that requires sharp decision-making, meticulous attention to detail, and an unwavering focus on achieving results.

Key Responsibilities

1. Customer-Focused Problem-Solving: Provide first-class support via inbound/outbound calls, email, and webchat to customers in default, identifying tailored solutions to prevent agreement termination.
2. Balancing Priorities: Combine customer-centric solutions with commercial considerations, ensuring the best outcomes for both parties.
3. Debt Recovery Decisions: Assess cases where resolution isn’t possible, determining appropriate next steps such as asset recovery or civil litigation.
4. Third-Party Collaboration: Work closely with asset recovery agencies, auction houses, and litigation solicitors to drive effective outcomes.
5. Post-Sale Negotiations: Support customers post-sale of assets by agreeing on fair payment plans for any remaining shortfall balances.
6. Regulatory Compliance: Adhere to the Legal & Recoveries Policy, FCA requirements, and New Consumer Duty regulations, demonstrating Marsh Finance’s core values.

What We’re Looking For

This is a role for a high performer who thrives in a target-driven, fast-paced environment. We need someone who can handle complexity, work at pace, and deliver exceptional results under pressure.

1. Proven High Performance: Strong background in regulated collections, recoveries, or litigation, with a track record of exceeding KPIs and objectives.
2. Customer-Centric & Commercial Mindset: Ability to find fair solutions while balancing business priorities.
3. Adaptability: Thrive in a fast-changing environment, embracing and implementing new ideas effectively.
4. Technical Skills: Proficiency with Microsoft Word, Excel, and other essential systems.
5. Attention to Detail: High levels of accuracy and thoroughness in all aspects of work.

Why Join Marsh Finance?

At Marsh Finance, we reward dedication and performance with:

1. Recognition: Be part of a high-achieving team where your contributions are valued.
2. Flexible working: Hybrid model to support work-life balance.
3. Competitive benefits: 25 days holiday + bank holidays, private healthcare plan, and pension scheme.
4. Career growth: Join us during an exciting period of transformation and play a pivotal role in shaping our future.
5. Well-being focus: Employee Assistance Program (EAP) and wellness plans.
6. Engaged culture: Regular employee engagement events and a supportive team environment.

Ready to Deliver Results?

If you thrive in a busy, target-oriented setting and want to make a real impact, we want to hear from you! Click Apply Now, and our recruitment team will be in touch to discuss this exciting opportunity.

Join Marsh Finance, where your skills, energy, and drive will make a real difference.

Seniority level

Entry level

Employment type

Full-time

Job function

Legal