Collections Manager

Corona Energy; Coventry; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Career progression opportunities

Private medical insurance

Online learning account

Salary sacrifice car or cycle to work options

Life insurance

Income protection

Cycle to work

Fruit & breakfast

Learning account

Job summary

A leading energy supplier in Coventry is seeking a Collections Manager to lead a target-driven team handling SME customer portfolios. The role involves maximising debt recovery while ensuring exceptional service. Candidates should have at least 2 years in a management credit control role, with strong communication and organisational skills. This full-time position offers competitive salaries and a comprehensive benefits package including private medical insurance and opportunities for career progression.

Qualifications

• 2+ years of management experience in credit control.
• Proven track record of meeting KPIs.
• Excellent communication and negotiation skills.
• Strong organisational skills with the ability to prioritise.
• Energy industry knowledge is desirable but not essential.

Responsibilities

• Lead a target-driven team managing SME customers.
• Maximise debt recovery with outstanding customer service.
• Drive reduction of aged debt and achieve monthly targets.
• Coach, mentor and develop team members.
• Maintain strong financial controls and support process improvements

Skills

Management experience

Communication skills

Negotiation skills

Organisational skills

Organisational skills

Job description

Location: Coventry (Office based role, Monday to Friday, 8.30am to 5pm)

Salary: Competitive + Benefits

Closing date: 20th January 2026

About Us

Corona Energy is a leading independent energy supplier with over 20 years’ experience servicing UK businesses. Our culture is defined by our people, and we recognise that they are at the centre of everything we do. Our award‑winning approach reflects the great work we do in developing our employees.

Our Values & Behaviours

At Corona Energy, our people are at the heart of everything we do. Our values set us apart and inspire a culture of collaboration and innovation. We embrace diversity and inclusion, ensuring everyone feels valued for their uniqueness and recognised for their talents.

• Customer First
• Impactful
• Empowered
• Forward Thinking

The Role

As Collections Manager, you will lead a fast‑paced, target‑driven team managing a portfolio of SME customers via phone, email, and customer occasional meetings. You will take ownership of the team’s performance, ensuring exceptional service and achieving collections targets.

Key Responsibilities

Process Management & Improvement

• Maximise debt recovery while delivering outstanding customer service
• Drive aged debt reduction and achieve monthly targets
• Ensure daily and weekly cash collection and debtor day targets are met
• Allocate workload and manage escalated queries and complaints
• Maintain strong financial controls and support process improvements

People Management

• Champion Corona’s culture, vision, and values
• Lead by example, delegate effectively, and provide regular feedback
• Translate company strategy into actionable team plans
• Coach, mentor, and develop team members
• Recognise and reward high performance

Skills & Experience

• 2+ years’ experience within a management role within credit control
• A proven track record of meeting KPIs and targets
• Excellent communication and negotiation skills
• Strong organisational skills and ability to prioritise
• Energy industry knowledge is desirable but not essential.

What you get in return?

• Competitive salary and benefits package, including profit share scheme
• Career progression opportunities
• Enhanced pension and annual leave options
• Private medical insurance, Bupa dental, life insurance, and income protection
• Salary sacrifice car or cycle to work scheme options
• Fresh fruit, snacks, and breakfast daily
• Online learning account

At Corona Energy, we believe that diversity and inclusion are essential to driving innovation and discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences.

As a Disability Confident Employer, we ensure that everyone can apply and be part of our recruitment processes and so we’ll make reasonable adjustments if you need them. For this or any other assistance you need with applying please email make us aware.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Accounting/Auditing and Finance

Industries

Utilities