Collections Customer Account Manager

IntelligentOrange; Liverpool; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in consumer finance is seeking a Collections Customer Account Manager in Liverpool. The role involves managing customer loans and requires strong communication skills. With full training provided, this position offers excellent growth opportunities and a competitive salary.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension (3% employee, 8% employer contribution)

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail discounts

Tech scheme

3 charity volunteering days

Qualifications

• Strong communication and rapport-building skills required.
• Ability to work towards targets and provide excellent customer service.

Responsibilities

• Involved in the entire process of providing loans, focusing on collections.
• Speak to customers, establish requirements, and process loan agreements.

Skills

Customer-focused

Strong communication skills

Self-development

Teamwork

Enjoy working with targets

Job description

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Are you looking for a fresh start? Have you got financial services experience and are seeking a new challenge? We may have the role for you! Evlo is currently recruiting for a Collections Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates, supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

The Role

As a Collections Customer Account Manager, you will be involved in the entire process of providing loans to our customers, focusing on collections. Your responsibilities will include speaking to customers enquiring at the local branch, establishing their requirements and affordability, processing loan agreements, and supporting them throughout the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport-building abilities, both on the phone and face-to-face, along with an excellent eye for detail. We are passionate about our customers, and our employees demonstrate this daily by delivering excellent customer service and positive outcomes.

Skills and Qualities

• Customer-focused
• Strong communication skills and confidence
• Self-development
• Teamwork
• Enjoy working with targets

Salary

Up to £30,000 depending on experience.

Rewards and Benefits

• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension (3% employee, 8% employer contribution)
• 25 days holiday plus Bank Holidays (with options to buy/sell holiday days)
• Cycle to Work vouchers
• Retail discounts
• Tech scheme
• 3 charity volunteering days

We are committed to being a great place to work, offering support through an active Employee Forum, Mental Health First Aiders, and partnerships with volunteering initiatives.

Location and Employment Details

• Departments: Branch Network Locations in Manchester, Bolton, Liverpool, Oldham
• Remote status: Hybrid
• Employment type: Full-time

About Evlo

Evlo offers unsecured personal loans to UK customers through its branch network. We meet customers face-to-face, offering loans from £1,000 to £15,000. Evlo is a trading style of Everyday Lending Limited, authorized and regulated by the FCA.

Founded in 2006, with over 500 co-workers.

Additional Information

• Seniority level: Entry level
• Job function: Sales and Business Development
• Industries: Marketing Services