Collections Administrator

CTX Group; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the financial services sector is looking for a Collections Administrator for their Capital Recovery department. This permanent, office-based role involves handling customer calls, processing payments, and ensuring compliance with data protection regulations. The ideal candidate will have clerical experience, strong communication skills, and proficiency in Microsoft Office. The position offers a competitive salary along with a supportive team environment and free onsite parking.

Benefits

Competitive salary

Benefits package

Free onsite parking

Qualifications

• Prior experience in a clerical role with data input skills.
• Excellent attention to detail.
• Confident communication skills, particularly in telephone enquiries.

Responsibilities

• Handling inbound & outbound customer calls.
• Processing payments and agreeing payment arrangements.
• Ensuring compliance with Data Protection legislation.

Skills

Attention to Detail

Communication

IT Proficiency

Tools

Microsoft Office

Job description

Our client has a new and exciting opportunity within their Capital Recovery department for a Collections Administrator.

The Role Will Include The Following Daily Duties

• Handling inbound & outbound customer calls
• Processing payments
• Agreeing affordable payment arrangements with customers
• Responding to correspondence, letters and emails
• Various admin tasks such as updating system
• Always ensuring the fair treatment of customers
• Ensure compliance with Data Protection legislation
• Ensure personal compliance with the applicable Conduct rules
• Fully comply with all company processes and procedures
• In carrying out the main accountabilities of the role ensure that all regulatory and statutory standards are met
• Liaise with and support the Team Managers and Senior Managers.
• Ensure Complaints are managed in accordance with the process and requirements, where applicable
  
  

The Candidate

• Prior experience within a clerical role with accurate data input skills required
• Excellent attention to detail
• Confident and professional communication skills, particularly when dealing with telephone enquiries, sympathetic approach to vulnerable persons
• Strong IT proficiency; confident using Microsoft Office
  
  

In return our client offers a competitive salary and benefits package, supportive team and free onsite parking.

Please note this is a permanent, office-based role, the working hours are 8.30am - 5pm Monday-Friday (with a 1hour unpaid lunchbreak), due to the location own transport is essential.

Please apply today for immediate consideration.

INDKTT