Collection and Delivery Driver - 3.5 Tonne

DPD Group UK; London; On-site; Full time

Job summary

An established industry player in parcel delivery is seeking a dedicated Collection and Delivery Driver. This role is pivotal in ensuring customer satisfaction through timely and accurate parcel deliveries. You'll be responsible for loading your 3.5 tonne van, managing your delivery route, and providing exceptional service to customers. This position offers a chance to work in a dynamic environment where your contributions directly impact the company's reputation for excellence. Join a forward-thinking organization that values its employees and offers numerous benefits and career development opportunities. If you're ready to make a difference, apply today!

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Health and wellbeing services

Health Kiosks

Vitality at Work

Free On Site Parking

Discounted shopping

Milestone Days off

Free eye tests

Qualifications

• Must have held a full UK driving licence for 12 months or more.
• Demonstrate excellent customer service and time management skills.

Responsibilities

• Serve as the first point of contact for customers during deliveries.
• Safely operate and maintain a 3.5 tonne van, adhering to traffic laws.
• Accurately scan and record parcel information using handheld devices.

Skills

Customer Service

Time Management

Problem Solving

Physical Fitness

Driving Skills

Organizational Skills

Multi-tasking

Education

Full UK Driving Licence

Tools

Handheld Devices

Job description

Collection and Delivery Driver - 3.5 Tonne

Company Description
Contract Type: Permanent Full Time
Working Hours Per Week: 40 Hours Per Week
Salary: £13.68ph - Overtime paid at enhanced rate
Location: DPD West London, 28 Commercial Way, Park Royal, London, NW10 7XF
Shift Pattern: Monday-Friday
Hours of Work: 09:00 - 17:30
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description
As a Collection and Delivery Driver for DPD, you'll be the face of our company and play a crucial role in ensuring customer satisfaction. Your responsibilities will include:

1. Serving as the first point of contact for our customers, providing exceptional service when collecting or delivering parcels.
2. Starting your shift at the depot, where you'll be responsible for efficiently loading parcels onto your 3.5 tonne van.
3. Following a daily delivery schedule and managing your route effectively to ensure timely collections and deliveries.
4. Safely operating and maintaining the 3.5 tonne van, adhering to all traffic laws and company policies.
5. Accurately scanning and recording parcel information using handheld devices.
6. Collecting signatures and other necessary proof of delivery from customers.
7. Promptly reporting any delivery issues, vehicle problems, or customer concerns to your supervisor.
8. Maintaining a clean and organised van, conducting daily vehicle checks, and reporting any maintenance needs.
9. Adapting to changing weather conditions and adjusting your delivery approach accordingly.
10. Collaborating with depot staff and other drivers to ensure smooth operations and efficient parcel sorting.
11. Wearing the provided uniform and personal protective equipment (PPE) at all times while on duty.
12. Demonstrating the core DPD DNA Values of: Honesty, Respect, Passion, Flexibility, Caring and Accountability.

This role requires a strong commitment to customer service, attention to detail, and the ability to work independently in a fast-paced environment. Your dedication to timely and accurate deliveries will be crucial in maintaining DPD's reputation for excellence in the logistics industry.

Qualifications
What we're looking for:

To be considered for the role you must have:

1. Held a full UK driving licence and had regular driving experience for 12 months or more.

We are also looking for you to demonstrate that you:

1. Recognise the value of providing great customer service.
2. Can work to deadlines, are flexible and always go above and beyond.
3. Are friendly, approachable, positive, resourceful and professional.
4. Are able to multi-task and problem solve.
5. Have the ability to lift, load and carry parcels weighing up to 30kg.
6. Possess excellent time management and organisational skills.
7. Have a good level of physical fitness to meet the demands of the role.
8. Can work independently and as part of a team.
9. Have basic computer skills and the ability to use handheld devices.
10. Are comfortable working in various weather conditions.
11. Have a good knowledge of local roads and geography.

The following would be advantageous, but not essential:

1. Previous experience in a delivery or logistics role.
2. Knowledge of health and safety regulations in the transport industry.

Additional Information
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

1. Holiday trading.
2. Enhanced maternity and paternity package.
3. Free life assurance of 4 x salary on joining the pension scheme.
4. Unum HelpHand - essential health and wellbeing services for you and eligible family members.
5. Health Kiosks visiting every location.
6. Vitality at Work.
7. Free On Site Parking.
8. Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
9. Milestone Days off to celebrate with your family and friends.
10. For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you. Apply today REF8513N