Colleague Experience Leader — Inspire Teams & Performance

Marks and Spencer; Lancashire; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Life assurance

Holiday entitlement

Flexible working options

Bonuses possible

Job summary

Marks & Spencer is evolving rapidly and reshaping how we serve customers, empower colleagues and deliver results. This new leadership role offers the chance to lead with purpose, inspire teams and drive performance across our store network in the UK.

You will coach Shift Leads and Sales Advisors, drive flawless store execution, and champion digital tools like Teams and PowerBI to improve service, selling and operations. We value flexible working and a generous benefits package.

Qualifications

• Experience leading store teams in a retail environment.
• Proven ability to mentor and develop colleagues.
• Strong stakeholder management and customer focus.

Responsibilities

• Lead and inspire direct reports to deliver exceptional customer service.
• Coach and develop the store team to meet shared objectives.
• Ensure safe, legal store operations and flawless executions.
• Drive performance through data and feedback.

Skills

Leadership

Coaching

Performance management

Digital literacy

Tools

PowerBI

MyHR

Teams

Time & Attendance

Job description

Marks & Spencer is evolving rapidly and reshaping how we serve customers, empower colleagues and deliver results. This new leadership role offers the chance to lead with purpose, inspire teams and drive performance across our store network in the UK.

You will coach Shift Leads and Sales Advisors, drive flawless store execution, and champion digital tools like Teams and PowerBI to improve service, selling and operations. We value flexible working and a generous benefits package.