Collaboration Engineering Manager

Collaboration Engineering Manager

We are looking for an experienced and motivated Collaboration Engineering Manager to lead our team of engineers in designing, implementing, and maintaining collaboration solutions. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for driving innovation in collaboration technologies covering email, messaging, file sharing, and mobility. This role involves working closely with cross-functional teams to ensure seamless integration and optimal performance of collaboration tools and platforms.

Key Responsibilities

• Team Leadership: Manage, mentor, and develop a high-performing team of collaboration engineers, fostering a culture of continuous learning and improvement
• Strategy Development: Define and execute the strategy for collaboration technologies, ensuring alignment with the company’s overall objectives and IT roadmap
• Security and Compliance: Ensure that all collaboration solutions comply with security policies and regulatory requirements
• Project Management: Oversee the planning, execution, and delivery of collaboration projects, ensuring they are completed on time, within scope, and budget
• Technical Expertise: Provide technical guidance and expertise to the team, ensuring best practices are followed in the design, implementation, and maintenance of collaboration solutions
• Cross-Functional Collaboration: Work closely with other departments, including IT, HR, Compliance, InfoSec and Operations, to understand their collaboration needs and ensure effective integration of solutions
• Vendor Management: Manage relationships with external vendors and service providers to ensure the delivery of high-quality products and services and stay current with the market
• Performance Monitoring: Define and track key performance indicators (KPIs) to assess the effectiveness of collaboration solutions and identify areas for improvement
• Innovation and Improvement: Stay up to date with the latest trends and technologies in collaboration tools and platforms, and proactively identify opportunities for innovation and improvement
• Documentation and Training: Develop and maintain comprehensive documentation for collaboration solutions and provide training to end-users and support teams as needed.
• Metrics and Reporting: Define KPIs to measure performance, consumption, availability, issue trending, and more

Qualifications/Skills Required

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum of 12 years of experience in IT or engineering, with at least 5 years in a leadership or management role focused on collaboration technologies.
• Strong knowledge of collaboration tools and platforms, including mobility, (e.g., Microsoft Teams, Microsoft Exchange, Slack, SharePoint, InTune). Proficiency in project management tools and methodologies working in an agile environment. Proficiency in Powershell
• Expertise with M365 Compliance management, including E-Discovery, Data Residency, Privacy and Security
• Demonstrated ability to manage complex projects from inception to completion, ensuring successful outcomes
• Proven ability to lead and inspire a team, manage multiple projects simultaneously, and drive results in a fast-paced environment
• Excellent verbal and written communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders
• Deep understanding of end-user needs and a commitment to delivering exceptional user experiences
• Experience in regulated financial services firm preferred