Coffee Shop Manager - Hampstead Heath

Bailies Coffee Roasters; London; On-site; GBP 35,000 - 41,000; Full time

Job summary

An innovative social enterprise is seeking a dynamic Coffee Shop Manager to lead a passionate team at their Hampstead Heath location. This role offers the chance to inspire others while delivering exceptional customer experiences and contributing to a meaningful mission of reducing reoffending through coffee. With a supportive work environment and life-friendly hours, you will enjoy specialty coffee training and the opportunity to make a real impact in your community. If you are a proactive leader with a passion for hospitality, this is the perfect opportunity for you to shine!

Benefits

£35,000 salary + tips

Life-friendly hours (no late nights)

Specialty coffee training

Free coffee across London

Cycle to Work scheme

Up to £400 referral bonus

Qualifications

• Experience in management or assistant management is preferred.
• Coffee experience is a bonus but not required.

Responsibilities

• Coach and develop your team to enhance performance.
• Manage shop operations, ensuring quality and service standards.
• Drive sales while representing the company's mission.

Skills

Leadership

Organizational Skills

Customer Service

Passion for Hospitality

Team Development

Education

Management Experience

Coffee Experience

Job description

REDUCING REOFFENDING THROUGH COFFEE.

Are you passionate about hospitality and want your work to have a bigger purpose?

At Redemption Roasters, our mission is to reduce reoffending by training people in prison and supporting them into work in our coffee shops on release.

We’re looking for a full-time Coffee Shop Manager for our Hampstead Heath coffee shop. You’ll lead a team, deliver an outstanding customer experience, and play a massive, front-line role in delivering our social mission.

What we’re looking for:

1. A positive, hands-on leader who leads by example
2. Organised, proactive, and confident running day-to-day operations
3. Passion for hospitality and inspiring others to deliver a great hospitality experience
4. Moves with a sense of urgency
5. Excited to be part of a social enterprise with real impact
6. Weekend availability

Management or assistant manager experience preferred; coffee experience a bonus, not a must.

Key responsibilities:

1. Coach and develop your team
2. Run the shop: from coffee and food quality to team performance and customer service
3. Drive sales and maintain high standards across all areas
4. Represent our mission and values in everything you do

What you’ll get:

1. £35,000 salary + tips (typically an additional £2-3000 per year)
2. Life-friendly hours (no late nights)
3. Specialty coffee training, cuppings, visits to our roastery at HMP The Mount
4. Free coffee across London
5. Cycle to Work scheme and up to £400 referral bonus
6. A passionate, supportive team doing work that matters

We welcome everyone.

Redemption Roasters is proud to be diverse, inclusive, and committed to second chances. We actively encourage applications from people with lived experience of the criminal justice system and from communities underrepresented in specialty coffee.

Ready to join us? Apply now using the link below.

Application Link