Coffee Shop Manager

Romax Site Services Ltd; Royal Borough of Kingston upon Thames; On-site; GBP 22,000 - 25,000; Full time

Job summary

Romax Site Services Ltd in Kingston upon Thames is seeking a Coffee Shop Manager to oversee the daily operation of the café, lead the team, maintain high standards and help create a friendly atmosphere that keeps customers coming back.

This full-time role requires hands-on leadership, superb customer service and a commercial mindset to manage costs, sales and staff rotas while ensuring food safety and a welcoming, efficient service.

Qualifications

• Experience in a café, coffee shop or hospitality management.
• Strong leadership, communication and organisational skills.
• Passion for coffee, food and customer service.
• Willingness to lead by example and stay calm in busy periods.

Responsibilities

• Oversee day-to-day running of the coffee shop to ensure smooth operations.
• Lead, motivate and support the team, creating a positive working environment.
• Deliver outstanding customer service and ensure every customer feels welcome.
• Maintain high standards of coffee, food quality, presentation and cleanliness.
• Manage staff rotas, shift planning and daily team organisation.
• Monitor stock levels, place orders and minimise waste.
• Oversee cash handling, opening and closing procedures and daily administration.
• Ensure food safety, hygiene, health and safety procedures are followed.
• Monitor sales, costs and performance, identifying opportunities to improve profitability.
• Develop ideas to increase sales, improve the customer experience and encourage repeat business.
• Build strong relationships with customers, suppliers and the local community.

Skills

Leadership

Customer service

Communication

Organisational skills

Food hygiene

Cost control

Sales development

Team development

Hands-on leadership

Job description

Coffee shop manager

Full time position

Starting rate £16.50 ph

The Role

As Coffee Shop Manager, you will oversee the daily operation of the café, lead and support the team, maintain high standards and help create a friendly atmosphere that keeps customers coming back.

Full Time Position

Key Responsibilities

• Oversee the day-to-day running of the coffee shop, ensuring smooth and efficient operations.
• Lead, motivate and support the team, creating a positive and productive working environment.
• Deliver outstanding customer service and ensure every customer feels welcome.
• Maintain consistently high standards of coffee, food quality, presentation and cleanliness.
• Manage staff rotas, shift planning and daily team organisation.
• Monitor stock levels, place orders and minimise waste.
• Oversee cash handling, opening and closing procedures and daily administration.
• Ensure food safety, hygiene, health and safety procedures are followed.
• Monitor sales, costs and performance, identifying opportunities to improve profitability.
• Develop ideas to increase sales, improve the customer experience and encourage repeat business.
• Build strong relationships with customers, suppliers and the local community.

About You

• Has previous experience in a café, coffee shop or hospitality management role.
• Has strong leadership, communication and organisational skills.
• Is passionate about coffee, food and customer service.
• Can lead by example and remain calm in a busy environment.
• Understands the importance of food hygiene, cleanliness and operational standards.
• Is commercially minded, with an eye for improving sales and controlling costs.
• Is proactive, reliable and confident taking ownership of the business's day-to-day performance.
• Enjoys developing a team and bringing fresh ideas to the table.
• Barista experience is highly desirable, and a willingness to be hands-on during busy periods is essential