Cocktail Server

Accor Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel in London is seeking a passionate Cocktail Server who can elevate the guest experience. The role involves serving drinks, maintaining knowledge of menu items, and providing exceptional guest service while ensuring compliance with liquor regulations. Join a dynamic team and enjoy benefits like paid time off, health insurance, and opportunities for career development.

Benefits

Paid time off

Medical, Dental and Vision Insurance

401K Retirement Plan

Complimentary Shift Meal

Employee benefit card offering discounted rates

Learning programs through our Academy

Career development opportunities

Qualifications

• Minimum of 1-year experience as a Cocktail Server or similar role.
• Certification in an alcohol awareness program required.
• Fluency in English is mandatory.

Responsibilities

• Provide an exceptional experience to guests by anticipating their needs.
• Maintain knowledge of all menu items and effectively communicate them.
• Monitor cleanliness and organization of work areas.

Skills

Communication

Customer Service

Attention to Detail

Education

High school graduate or equivalent vocational training certificate

Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

This position as a Cocktail Server is for a passionate food service individual who will provide an exceptional experience to ourguests.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards (i.e., FAME, LQA guidelines).
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Maintain complete knowledge of P.O.S. (MICROS) and manual systems

Qualifications

• High school graduate or equivalent vocational training certificate.
• Minimum of 18 years of age to serve alcoholic beverages.
• 1-year experience as a Cocktail Server, Food Server or Host/Hostess.
• Fluency in English, both verbal and non-verbal.
• Experience in bartending and handling cash.
• Certification in an alcohol awareness program.
• Certification of previous training in liquor, wine and food service.
• Food handling certificate.
• Certification of CPR
• Provide legible communication.
• Ability to input and access information in the property management system/computers/point of sales system.
• Compute basic arithmetic.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities