Co-Production Coordinator

Homeless Link; Cambridge; On-site; GBP 32,000; Full time

Job summary

An exciting opportunity for a Co-Production Coordinator at a leading charity focused on homelessness in Cambridge. You'll champion resident involvement, implementing feedback systems to ensure their voices influence decision-making. Join a committed team dedicated to improving the lives of vulnerable individuals and engage creatively with diverse groups.

Qualifications

• Experience working with 'hard to reach' groups or individuals with complex needs.
• Understanding of co-production and trauma-informed practices.
• Ability to conduct risk assessments and respond to crises.

Responsibilities

• Establish and maintain resident feedback systems and networks.
• Develop volunteer opportunities and manage participants.
• Ensure residents' views shape service design and policies.

Skills

Communication

Creativity

Empathy

Organizational skills

Tools

IT skills

Job description

JOB ADVERT:

This exciting new post offers a wonderful opportunity to integrate co-production into the fabric of Jimmy's. The successful applicant will be responsible for implementing a programme of co-production systems and activities across our client-facing services. This role reflects the Senior Leadership Team's genuine commitment to listening to and incorporating the views of residents at all levels of organizational decision-making. We believe support services work best when users are involved in their design.

If this sounds appealing, we would love to hear from you. For an informal chat about the role, please email our Head of Services, [e-mail].

HOW TO APPLY:

Please submit your CV (max three pages) and a cover letter (max two pages) outlining your suitability and motivation for applying, including details of your Right to Work and References (which will only be requested if you are offered the position). Please note that every Jimmy’s post requires an Enhanced DBS check, and you cannot start work until we have seen the paper copy. While a DBS check may reveal past issues, this does not necessarily disqualify you; please discuss any concerns with the recruiting manager.

The closing date for applications is Wednesday 9th July at 11:59pm. Interviews will be held on Monday 14th July.

Job Description

Post: Co-Production Coordinator

Responsible to: Head of Services

Contract: Full-time, Permanent

Salary: £31,518

Purpose of the role:

As Co-Production Coordinator, you will champion resident involvement by establishing and maintaining a new resident feedback system. You will ensure residents and ex-residents are heard and valued as experts by experience, empowering them to influence Jimmy’s services. You will create clear channels for resident input into organizational decisions, ensuring their views shape our service design, staffing, policies, and environment. As part of our management team, you will participate in our on-call rota, providing telephone guidance, and arranging emergency cover as needed. The role involves being on call approximately one weekend in five, from 5pm to 8am during weekdays, and 24/7 on weekends.

If you are creative, resilient, and passionate about co-production, this role offers a great opportunity to make a real difference to those experiencing homelessness in Cambridge!

Working Hours:

The successful candidate will work 36 hours per week, Monday to Friday, 9am-5pm, with flexible hours according to Jimmy’s needs. The role is based across our two main sites on East Road and Newmarket Road.

Main Duties & Responsibilities:

1. Create and maintain three co-production networks (Physical Environment, Staffing & Support) to ensure resident voices influence decision-making.
2. Maintain our feedback, comments, and complaints system to ensure concerns are addressed promptly.
3. Establish and manage an Exit Interview system for residents leaving Jimmy’s.
4. Develop volunteer opportunities for residents and ex-residents, such as peer mentorship, food prep, and building maintenance, acting as line manager for these volunteers.
5. Collaborate with our Communications team to share residents' experiences and stories.
6. Set up and run a Resident Newsletter.
7. Provide cover for other team leaders during sickness and leave.
8. Participate in the on-call rota, providing guidance and emergency cover as needed.

General Duties / Responsibilities:

1. Attend service managers’ meetings and represent Jimmy’s externally.
2. Engage creatively with residents and ex-residents across sites.
3. Handle administrative duties related to the role.
4. Perform other duties as required and adapt to evolving role needs.
5. Commit to personal development through training and supervision.
6. Follow Jimmy’s policies and procedures at all times.

Person Specification

Essential:

• Commitment to Jimmy’s core values.
• Experience working with 'hard to reach' groups or individuals with complex needs, including homelessness.
• Understanding of co-production and trauma-informed, relationship-based, person-centred, strength-based practices.
• Experience engaging creatively with vulnerable adults.
• Excellent communication skills and ability to connect with diverse backgrounds.
• Experience managing complex situations involving substance misuse, mental health, dual diagnosis, etc.
• Ability to conduct risk assessments calmly and respond effectively in crises.
• Strong team communication skills and ability to give clear directions.
• Ability to respond calmly to challenging situations.
• Awareness of professional boundaries.
• Excellent planning, organization, and prioritization skills.
• Proficient IT skills.

Jimmy’s Core Values

All employees should demonstrate:

1. Confidentiality
2. Honesty
3. Inclusion
4. Professionalism
5. Passion for our work
6. Empathy
7. Respect