Co-operative Services Manager

Trident Group – UK; Birmingham; On-site; GBP 39,000 - 46,000; Full time

Job summary

A leading company in Birmingham is seeking a Co-operative Services Manager to oversee a team providing high-quality housing services. The role involves managing housing tasks, fostering relationships with committees, and collaborating across departments to enhance community development. The successful candidate will have strong leadership skills and a passion for social housing.

Benefits

34 days annual leave

Birthday leave

New Home leave

Life assurance (3 x salary)

Employee Assistance programme

Employee Wellbeing programme

Flexible Working options

Qualifications

• Considerable experience in the social housing sector.
• Passionate about social housing and career development.

Responsibilities

• Manage co-operative team providing housing services.
• Ensure excellent customer service and service delivery.

Skills

Communication

Leadership

Job description

REF/ 104572

Co-operative Services Manager

Homes & Communities department

£39,980.65 per annum + £1,680 car allowance

37.5 hours per week

About the role

An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across Birmingham and Walsall in accordance with individual Housing Management Contracts.

You will ensure a coordinated service delivery approach to identified housing management tasks associated with income management, allocations and lettings, breaches of tenancy, resident engagement, and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents.

You will develop a positive working relationship with all Co-operative Committees, ensuring organisational representation at formal meetings when required, which may include up to six evening meetings per month.

The successful candidate will proactively work with colleagues across all Trident departments, particularly the Homes and Communities Department, Technical Services, and Finance, to support the aims and objectives of the Co-operatives and identify opportunities to further develop the co-operatives in line with their vision and values, such as sourcing additional training, increasing resident engagement, and community development initiatives.

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

• You will have considerable experience working in the social housing sector.
• You will be passionate about social housing and enthusiastic about your own career development and that of your team.
• Good communication skills and a ‘can do’ approach to working positively with internal and external stakeholders are essential, along with the ability to forge new partnerships to address key issues and achieve outcomes.
• You will be a strong, motivated leader, able to work independently, organizing your workload to meet goals and KPIs.

Trident Group has over 60 years’ experience of delivering homes, services, and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers, and provides training places and apprenticeships for many more. The Group has an annual turnover of over £37m and owns assets close to £190m.

The Group consists of:

• Trident Housing, providing landlord services for the Group in respect of housing management and maintenance
• Trident Reach, a registered care and support charity delivering trauma-informed care and support services, including support for people within registered care, domiciliary care, those with learning difficulties, mental health needs, young people at risk, older people, BME groups, homeless individuals, and those seeking employability, education, and training opportunities, as well as domestic abuse survivors.

Trident offers learning and development opportunities and is committed to investing in employee growth through various courses and apprenticeships.

We celebrate Equality, Diversity, and Inclusion, striving to build a community where everyone feels valued, respected, and supported by our beacon of hope.

Joining Trident Group provides an opportunity to participate in our Diverse Voices Steering Group, ensuring EDI remains central to our work.

As a Disability Confident Committed Employer, we are dedicated to:

• Making our recruitment process inclusive and accessible
• Promoting vacancies effectively
• Offering interviews to disabled candidates
• Providing reasonable adjustments as needed
• Supporting employees who acquire disabilities or health conditions to remain in employment
• Engaging in at least one activity that benefits disabled people

Applying

Please submit a current CV with your application, clearly demonstrating the skills, experience, and qualifications relevant to the role. You will also need to provide right-to-work documentation at interview, such as a valid passport, for eligibility verification. Relevant roles will require a disclosure from the Disclosure and Barring Service (DBS).