CMS Team Leader: Lead a High-Impact Child Support Team

Department for Work and Pensions (DWP); Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

Department for Work and Pensions (DWP) is offering exciting Team Leader roles within the Child Maintenance Service. You will lead a team of caseworkers, drive performance and deliver outstanding customer service in a fast-paced, public-sector environment.

During the initial training, you will undertake full-time, office-based learning. You will coach staff, manage workloads, build relationships with stakeholders, and implement changes to improve service delivery and child support outcomes across

Qualifications

• Experience leading and developing teams in a fast-paced public service setting.
• Strong communication and decision-making skills.
• Ability to manage workloads, assess risks and deliver customer-focused outcomes.

Responsibilities

• Leading, managing and developing a team in its contribution to CMS objectives, coaching and providing clear direction and support in the development and delivery of outcomes, increasing capability and performance.
• Leading a team with accountability for managing workloads, effectively managing workforce resources, prioritising and addressing any risks to ensure performance targets and customer objectives are met.
• As a people manager you will support wellbeing across your team, manage attendance and conduct regular coaching reviews, confidently addressing risks to performance.
• You will be an excellent communicator with the ability to motivate and develop your team, providing a clear focus on priorities and empowering others to succeed.
• You will investigate and resolve escalated customer queries.
• You will build, manage and maintain key relationships to ensure operational effectiveness.
• Take responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.

Skills

Team leadership

People management

Communication

Change management

Customer service

Decision making

Job description

Department for Work and Pensions (DWP) is offering exciting Team Leader roles within the Child Maintenance Service. You will lead a team of caseworkers, drive performance and deliver outstanding customer service in a fast-paced, public-sector environment.

During the initial training, you will undertake full-time, office-based learning. You will coach staff, manage workloads, build relationships with stakeholders, and implement changes to improve service delivery and child support outcomes across