CMI Assistant

Ampa - Legal & Professional Services; United Kingdom; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Supportive team

Trust and empowerment

Autonomy at work

Competitive benefits

Job summary

Ampa Group is seeking a CMI Assistant to support a centralised Client and Matter Inception (CMI) team, delivering a professional, efficient matter opening journey. You will ensure requests align with internal procedures and regulatory requirements, while meeting SLAs to serve clients effectively.

Join a collaborative, trusted team with autonomy, in a role offering agile working across UK hubs and a competitive benefits package.

Qualifications

• Experience in a legal environment is desirable.
• Efficient and accurate typing skills.
• Excellent attention to detail with a keen eye for presentation.
• Good IT skills with Microsoft Office products.

Responsibilities

• Liaising with legal teams to obtain information and documentation as required.
• Prioritising and processing all work requests in line with SLAs.
• Ensuring each piece of work is correctly saved in document management systems and accessible timely.
• Clarifying instructions with legal departments when unclear or deadlines aren’t explicit.
• Sharing information and documenting best practice and fixes.
• Showing initiative in responding to queries and seeking solutions.
• Guiding internal clients on best approaches to achieve outcomes.
• Being flexible to meet team and business needs, including occasional shift changes.
• Carrying out other duties commensurate with the post.

Skills

Typing

Attention to detail

IT proficiency

MS Office

Effective communicator

Tools

Document management systems

Case management systems

Job description

Working Hours: 37 hours per week between 07:00 - 19:00

The opportunity

Are you looking for experience working on client and matter inception? We're looking for a CMI Assistant to help support our growing CMI Team.

We can offer you:

• A great mix of work within a supportive and collaborative team
• A culture of trust and empowerment with responsibility and autonomy over your work
• The support and encouragement of a great team behind you who want to help you thrive
• A competitive package with great benefits

The role:

To work as part of a centralised Client and Matter Inception (CMI) team providing a professional high quality, solution focused and efficient matter opening journey. Ensuring all work requests are carried out in line internal procedures and regulatory requirements. Working to set SLAs in order to meet clients’ needs.

What you will be doing:

• Liaising with the legal teams to obtain information and documentation as required.
• Prioritising and processing all work requests in line with expectations and agreed SLAs
• Taking responsibility for ensuring each piece of work is correctly saved in document management systems and accessible in a timely manner
• Proactively clarifying instructions with legal departments and requestors should they be unclear or if deadlines are not made explicit
• Proactively sharing information and documenting best practice and fixes
• Showing initiative when responding to queries and actively trying to seek solutions to problems
• Sharing knowledge and providing guidance to internal clients regarding the best approach to take to achieve the desired outcome
• To be flexible in meeting the needs of the team and the business e.g. occasional shift changes (with reasonable notice) to accommodate team meetings, training sessions and meet client requirements etc.
• Any other duties commensurate with the post

What you will need:

• Experience of working in a similar role within the legal sector
• Efficient and accurate typing skills
• Excellent attention to detail with a keen eye for presentation
• Good IT skills with knowledge of Microsoft Office products
• Experience of using document, case and practice management systems is desirable
• Effective communicator, able to build and maintain professional relationships with colleagues

The team:

To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The group includes Finance, Operations, HR, Marketing, IT, Risk and the Executive Leadership team.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Additional information

Want to find more about our amazing benefits?

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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

Join Ampa Group – the house of brands reshaping legal and professional services

Ampa Group is the name behind leading brands like Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and more. We bring them together through shared culture, infrastructure and career opportunities - giving our people the freedom to grow, explore and make an impact across a family of ambitious brands.

We believe in the power of &. Corporate & human, purposeful & profitable, ambitious & inclusive. With empowered working, genuine flexibility, and award-winning development, we back our people to do their best work in the way that works for them.

You’ll find real collaboration here, not just words. Access to multi-brand experiences, diverse expertise, modern tech, and a culture that encourages you to think boldly, be yourself, and shape a career that excites you.

Ready to unlock your potential for good? Join Ampa Group and be part of what comes next.