CRM Peppermint Dynamics Developer

Ampa - Legal & Professional Services; United Kingdom; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Ampa Group is seeking a CRM/Peppermint Developer to join the IT team on a 12‑month fixed-term contract. You will assess the Peppermint Dynamics CRM platform, lead redesign and migration efforts, and deliver a modern, maintainable CRM environment for the business.

Working within Agile delivery teams, you will refactor bespoke functionality, ensure data integrity, and align CRM with the firm's Unified CMS strategy, collaborating with Product Owners and SMEs across the organisation.

Qualifications

• 3+ years of demonstrable track record as a Developer.
• Strong knowledge of Microsoft Dynamics 365 and Peppermint CRM development.
• Experience refactoring legacy CRM solutions and reducing technical debt.
• Experience delivering CRM migration and transformation programmes.

Responsibilities

• Design, develop and refactor Peppermint CRM solutions and Dynamics components, ensuring scalability and maintainability.
• Build, test, and optimise workflows, data entry and retrieval screens.
• Document work according to standards (DevOps, ServiceNow, etc).
• Analyse CRM customisations and identify redevelopment needs where code is unavailable or misaligned with best practices.
• Lead the technical migration of CRM data into the new environment with data quality and continuity in mind.
• Collaborate with CMS and product stakeholders to align CRM with the Unified CMS strategy.
• Support DevOps, release management, and controlled deployments across environments.
• Conduct code reviews and solution assurance activities.
• Provide 3rd line support for complex Peppermint CRM issues and reduce technical debt.

Skills

Peppermint CRM

Dynamics 365

C#/.NET

Power Platform

APIs & integration

Agile methodologies

Tools

Dataverse

SSIS/SSRS

Azure SQL Server

ServiceNow

Job description

Ampa, one of the UK's leading professional services organisations, is looking for an exceptional CRM/Peppermint Developer to join the team on an initial 12-month FTC.

As part of the continued evolution of our IT organisation, this role introduces specialist CRM capability into the Applications & Development team. The role will undertake a detailed assessment of the current Peppermint Dynamics CRM platform, including all customisations, integrations, and supporting processes, and lead the redesign, refactoring, and rebuilding of components where necessary. The objective is to establish a modern, supportable, and strategically aligned CRM platform and support its successful relaunch across the business.

What you will be doing:

Responsible for providing design and development expertise for the firm's Peppermint Dynamics CRM platform as part of a strategic modernisation programme. The role will lead the redevelopment of existing CRM capabilities into a new environment, refactoring bespoke functionality, rebuilding solutions where source code is unavailable, restoring standard Dynamics relationships, and delivering the migration of business-critical data.

Working within Agile delivery teams, the role will ensure solutions align with Microsoft Dynamics and Peppermint best practices, reduce technical debt, improve maintainability, and provide a robust foundation for future business growth and client relationship management capabilities. The role will work closely with internal CMS specialists to support integration and alignment with the firm's Unified CMS platform.

The immediate priorities are:

• Becoming familiar with the Peppermint Dynamics CRM platform, customisations and integrated solutions, backlogs and current roadmaps as well as the supported business processes.
• Participate in Agile Ceremonies.

Key accountabilities:

• Act as the go‑to contact for the technical design, development and support of the firm's Peppermint Dynamics CRM platform.
• Designing, creating, testing and problem solving of workflows, data entry and retrieval screens.
• Documenting all work in accordance with agreed standards (including DevOps, ServiceNow, etc).
• Analyse existing CRM customisations, identifying functionality requiring redevelopment where source code is unavailable, unsupported or no longer aligned with platform best practice.
• Design, develop and refactor bespoke Peppermint CRM and Microsoft Dynamics solutions, ensuring scalability, maintainability and adherence to architectural standards.
• Restore and optimise standard Dynamics entity relationships and data structures that have been modified or compromised over time.
• Lead the technical migration of CRM data into the new environment, ensuring data quality, consistency and business continuity.
• Work closely with internal CMS subject matter experts to ensure alignment and integration between CRM and the firm's Unified Case Management platform.
• Collaborate with Product Owners, Business Analysts, Architects and business stakeholders to translate requirements into robust and sustainable technical solutions.
• Support DevOps, change and release management processes, ensuring controlled deployment of solutions across all environments.
• Conduct code reviews, technical design reviews and solution assurance activities.
• Provide expert 3rd line support for complex Peppermint CRM issues and identify opportunities for platform optimisation and technical debt reduction.

What you will need:

A minimum of 3 years demonstrable track record of working as Developer.

You will need to have previous experience with the below tech stack:

• Strong Microsoft Dynamics 365 and Peppermint CRM development experience.
• Strong understanding of Dynamics data models, entity relationships and platform architecture.
• Expertise in C#, .NET, Power Platform, Dataverse, APIs and integration technologies.
• Experience working within Agile delivery environments.
• Experience refactoring legacy solutions and reducing technical debt.
• Experience delivering CRM migration and transformation programmes.

Experience with the following would be beneficial:

• MS SQL Server, SSIS, SSRS , T-SQL, Azure SQL Server.
• Experience within legal, professional services or regulated environments.

Key competencies:

• The ability to produce high quality technical material, and to identify and develop opportunities to provide business benefit.
• Strong operational experience with an analytical skillset to assess, identify and exploit opportunities.
• Excellent organisation and the ability to prioritise and carry out multiple tasks.
• Strong problem solving abilities with the ability to think ahead and anticipate problems, issues, and solutions.
• The ability to build good relationships with clients/operational managers and colleagues.

Benefits, Agile Working And Additional Information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Additional Information

Want to find more about our amazing benefits?

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

About Ampa Group

Join Ampa Group – the house of brands reshaping legal and professional services

Ampa Group is the name behind leading brands like Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and more. We bring them together through shared culture, infrastructure and career opportunities - giving our people the freedom to grow, explore and make an impact across a family of ambitious brands.

We believe in the power of &. Corporate & human, purposeful & profitable, ambitious & inclusive. With empowered working, genuine flexibility, and award-winning development, we back our people to do their best work in the way that works for them.

You’ll find real collaboration here, not just words. Access to multi-brand experiences, diverse expertise, modern tech, and a culture that encourages you to think boldly, be yourself, and shape a career that excites you.

Ready to unlock your potential for good? Join Ampa Group and be part of what comes next.