CMDB Platform Engineer & Analytics Lead

Whitehall Resources; Stevenage; On-site; GBP 40,000 - 65,000; Full time

Job summary

Whitehall Resources is seeking an experienced CMDB Application Developer & Reporting Specialist to design, develop, and maintain a centralized CMDB solution for ITSM processes. The role involves building a CMDB platform, data collection mechanisms, and executive/operational dashboards.

You will work across data governance, KPI reporting, and service mapping while integrating multiple data sources and ensuring data accuracy. A Google Workspace/Power Platform mix may be used.

Qualifications

• 3+ years of application development experience.
• Database design and SQL experience required.
• REST API integration experience required.
• Data modelling experience required.
• Reporting and dashboard development experience required.
• KPI design and analytics experience required.
• AppSheet experience preferred.
• Apps Script experience preferred.
• BigQuery experience preferred.
• Looker Studio experience preferred.
• Remedy CMDB experience preferred.
• Microsoft Power Platform experience preferred.
• Power BI experience preferred.
• Python experience preferred.
• JavaScript experience preferred.
• ETL/data integration tools experience preferred.
• ITIL Foundation or equivalent knowledge required.
• Knowledge of configuration management processes required.
• Knowledge of asset management required.
• Knowledge of service mapping required.
• Knowledge of discovery tools required.
• Knowledge of data governance required.
• ServiceNow CMDB experience preferred.
• Strong analytical mindset required.
• Autonomous and proactive approach required.
• Ability to translate business needs into technical solutions.
• Excellent communication and stakeholder management skills.
• Continuous improvement mindset preferred.
• Experience in Airbus/aerospace or large-scale enterprise infrastructure preferred.
• Experience in multi-supplier service delivery environments preferred.
• Experience in Digital Workplace environments preferred.

Responsibilities

• Design and develop a CMDB management application.
• Create user-friendly interfaces for Configuration Item management.
• Develop workflows for CI lifecycle management.
• Implement data validation and integrity controls.
• Integrate multiple data sources through APIs and connectors.
• Automate data collection and synchronization processes.
• Define and maintain CMDB data models.
• Ensure data accuracy, completeness, and consistency.
• Develop CI relationship mapping capabilities.
• Support asset, infrastructure, application, and service inventories.
• Implement governance and audit mechanisms.
• Develop operational and executive dashboards.
• Implement KPI and SLA reporting.
• Create automated reporting schedules.
• Design real-time monitoring and performance indicators.
• Deliver trend analysis and predictive insights.
• Develop and maintain CMDB KPIs including data completeness, data accuracy, environment coverage, CI health scores, data freshness, discovery coverage, service mapping coverage, asset compliance, incident impact analysis, and change success rate.
• Develop automated notifications and alerts.
• Implement scheduled reporting mechanisms.
• Create exception management workflows.
• Automate compliance and governance controls.
• Support continuous CMDB health monitoring.
• Deliver CMDB application platform, automated data collection, executive dashboards, and governance procedures.

Skills

CMDB design

SQL

REST API integration

Data modelling

Reporting & dashboards

KPI design & analytics

AppSheet experience

Apps Script

BigQuery

Looker Studio

Power BI

Python

JavaScript

ETL tools

ITIL knowledge

Configuration management

Asset management

Discovery tools

Data governance

ServiceNow CMDB

Analytical mindset

Autonomous & proactive

Stakeholder management

Communication skills

Continuous improvement

Tools

ServiceNow CMDB

Power Platform

AppSheet

Apps Script

BigQuery

Looker Studio

Power BI

Remedy CMDB

ETL

APIs

Job description

Whitehall Resources is seeking an experienced CMDB Application Developer & Reporting Specialist to design, develop, and maintain a centralized CMDB solution for ITSM processes. The role involves building a CMDB platform, data collection mechanisms, and executive/operational dashboards.

You will work across data governance, KPI reporting, and service mapping while integrating multiple data sources and ensuring data accuracy. A Google Workspace/Power Platform mix may be used.