CMDB Manager

Betfred Group Holdings Limited; Manchester; On-site; GBP 43,159 - 56,000; Full time

Benefits offered by this job

Pension contribution

Annual leave entitlement

Online GP 24/7

Employee Assistance Programme

Wagestream pay advancement

Long Service Recognition

Job summary

Betfred Group Holdings Limited is seeking a CMDB Manager to establish and continuously improve the Configuration Management Database across the technology estate. You will lead design, build and population of a new CMDB platform, and act as product owner coordinating with vendors and internal teams.

You will define CMDB processes, ensure data quality, and integrate CMDB with Change, Incident and Problem Management while collaborating with IT Asset Management and service monitoring tools.

Qualifications

• Experience in a Configuration Management, ITSM or IT Asset Management role.
• Proven experience owning or significantly contributing to a CMDB implementation or maturity programme.
• Strong understanding of ITIL Configuration Management processes and their integration with Change, Incident and Problem Management.
• Experience working with ITSM platforms and CMDB modules, for example ServiceNow, BMC Helix or Ivanti.
• Ability to define configuration item models, attribute schemas and relationship maps for complex technology estates.
• Strong data analysis skills, comfortable interrogating data and presenting findings clearly.
• Excellent stakeholder management skills with the ability to influence without direct authority.

Responsibilities

• Lead CMDB design, build and population of the new CMDB, defining the configuration item model, taxonomy, attribute schema and relationship mapping in line with ITIL best practice.
• Act as the primary product owner for the CMDB platform, managing configuration, integrations and ongoing development with the tooling vendor and internal teams.
• Define and document the Configuration Management process, policy and procedures, ensuring these are approved, communicated and adhered to across IT.
• Establish discovery and import mechanisms to automate configuration item population where possible, reducing reliance on manual data entry.
• Own the ongoing accuracy, completeness and currency of CMDB data, establishing audit and reconciliation routines to identify and remediate data quality issues.
• Define and report on data quality KPIs and metrics, escalating persistent issues to IT leadership.
• Implement configuration item lifecycle management, ensuring items are created, updated and retired in a controlled and timely manner.
• Work closely with the Change Manager to ensure all changes affecting configuration items trigger appropriate CMDB updates.
• Collaborate with IT Asset Management to align the CMDB with asset lifecycle and financial data.
• Support Incident and Problem Management teams in using CMDB data for root cause analysis and impact assessment.
• Integrate the CMDB with other ITSM processes and tooling, including the service catalogue and monitoring platforms.
• Act as the subject matter expert for Configuration Management across IT, providing guidance and support to teams on CMDB use and data ownership.
• Deliver training and awareness activity to ensure teams understand their responsibilities for maintaining CMDB accuracy.
• Build and manage a network of configuration item data owners and custodians across infrastructure, application and network teams.
• Produce regular CMDB health reports and present findings to IT leadership and relevant governance forums.

Skills

Configuration Management

ITSM

IT Asset Management

ITIL

ServiceNow

BMC Helix

Ivanti

Data analysis

Stakeholder management

Change Management

Tools

ServiceNow Discovery

Lansweeper

Job description

About Us

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this.

With our proprietary platform powering everything we do, it's an exciting time to join us. We're pioneering new products and driving more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide.

Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our platform's potential. So, if you want to help shape the future of betting and gaming, it's time to join us.

Job Purpose

The CMDB Manager is responsible for establishing, maintaining and continuously improving the Configuration Management Database and associated Configuration Management processes across the Betfred technology estate.

This is a newly created role, established to support the implementation of a new CMDB platform and to embed Configuration Management as a core IT Service Management discipline across the business.

The post holder will define and govern the framework for identifying, recording, auditing and controlling configuration items across the estate. Working closely with Change Management, IT Asset Management, the Service Desk and infrastructure teams, the CMDB Manager will ensure the CMDB is accurate, complete and used as a trusted source of truth for IT decision making.

Job Duties

CMDB Implementation & Ownership

Lead the design, build and population of the new CMDB, defining the configuration item model, taxonomy, attribute schema and relationship mapping in line with ITIL best practice.

Act as the primary product owner for the CMDB platform, managing configuration, integrations and ongoing development with the tooling vendor and internal teams.

Define and document the Configuration Management process, policy and procedures, ensuring these are approved, communicated and adhered to across IT.

Establish discovery and import mechanisms to automate configuration item population where possible, reducing reliance on manual data entry.

Data Quality & Governance

Own the ongoing accuracy, completeness and currency of CMDB data, establishing audit and reconciliation routines to identify and remediate data quality issues.

Define and report on data quality KPIs and metrics, escalating persistent issues to IT leadership.

Implement configuration item lifecycle management, ensuring items are created, updated and retired in a controlled and timely manner.

Process Integration

Work closely with the Change Manager to ensure all changes affecting configuration items trigger appropriate CMDB updates.

Collaborate with IT Asset Management to align the CMDB with asset lifecycle and financial data.

Support Incident and Problem Management teams in using CMDB data for root cause analysis and impact assessment.

Integrate the CMDB with other ITSM processes and tooling, including the service catalogue and monitoring platforms.

Stakeholder Engagement & Training

Act as the subject matter expert for Configuration Management across IT, providing guidance and support to teams on CMDB use and data ownership.

Deliver training and awareness activity to ensure teams understand their responsibilities for maintaining CMDB accuracy.

Build and manage a network of configuration item data owners and custodians across infrastructure, application and network teams.

Produce regular CMDB health reports and present findings to IT leadership and relevant governance forums.

Knowledge, Skills and Experience

Essential

Demonstrable experience in a Configuration Management, ITSM or IT Asset Management role.

Proven experience owning or significantly contributing to a CMDB implementation or maturity programme.

Strong understanding of ITIL Configuration Management processes and their integration with Change, Incident and Problem Management.

Experience working with ITSM platforms and CMDB modules, for example ServiceNow, BMC Helix or Ivanti.

Ability to define configuration item models, attribute schemas and relationship maps for complex technology estates.

Strong data analysis skills, comfortable interrogating data and presenting findings clearly.

Excellent stakeholder management skills with the ability to influence without direct authority.

Desirable

ITIL v4 Foundation certification or higher.

Experience with discovery tooling such as ServiceNow Discovery or Lansweeper.

Knowledge of IT Asset Management frameworks and their relationship with the CMDB.

Familiarity with cloud environments and the challenges of configuration item management in hybrid estates.

Experience in a regulated industry environment, particularly where audit and compliance requirements drive data integrity standards.

What is in it for me?

We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes:

A competitive rate of pay and pension contribution ( £43,159 - £56,000)

Generous discretionary bonus schemes, incentives and competitions

An annual leave entitlement that increases with length of service

Access to an online GP 24/7, 365 days a year for you and your immediate family.

Employee wellbeing support through our Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Long Service Recognition

Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.

For More information, visit our https://betfredcareers.com/why-join/